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Description We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position is ideal for someone passionate about delivering exceptional support and fostering positive experiences for members. The role involves handling inbound calls, managing data entry, and providing accurate information to ensure member satisfaction.

Responsibilities:

• Respond to inbound calls with professionalism, empathy, and attentiveness.

• Record detailed notes and input data into the system accurately.

• Provide members with clear information on policies and next steps.

• Offer guidance on best practices and required documentation.

• Utilize SharePoint, web-based member databases, and Microsoft Office Suite efficiently.

• Collaborate with team members to ensure consistent service delivery.

• Maintain a high level of professionalism and attention to detail in all interactions.

• Adhere to organizational guidelines and protocols for customer service.

• Assist with additional responsibilities as needed to support the team. Requirements

• Minimum of 3 years of experience in a call center or corporate customer service environment.

• Proven ability to handle high-volume inbound calls effectively.

• Proficiency in using SharePoint, Microsoft Office Suite, and web-based databases.

• Strong attention to detail and exceptional organizational skills.

• Excellent verbal and written communication abilities.

• Ability to work independently while contributing to team goals.

• All candidates are required to complete a pre-employment screening.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .