• Customer Service-Worksite Representative

    Robert Half Office Team (Phoenix, AZ)


    Description

    + Position: Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.

    + Location: 2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027

    + Type: 100% Onsite

    + Hourly Pay Range: $18-$20/per hour

    + Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT

    •Job Summary

     

    Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.

    Responsibilities

    - Supporting policyholders with insurance product information

     

    - Answering client calls and responding to policyholder inquires with claims service and intake related issues

     

    - Provide detailed information about policies statuses

     

    - Assist with basic technical troubleshooting for self-service related issues

     

    - Ability to send transfers to the client sales team to increase APV revenue

     

    - Ability to handle claim intake for client calls.

     

    - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.

     

    - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.

     

    - Willingness to perform other duties as assigned.

     

    - Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

     

    - Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership

    Requirements

    Skills

     

    - Previous experience as a customer service representative and prior contact center experience are preferred

     

    - Basic familiarity with insurance products and policy schedules.

     

    - Friendly and professional demeanor.

     

    - Excellent communication and interpersonal skills.

     

    - Basic computer skills and knowledge of database software.

     

    - Demonstrated attention to detail organizational skills and time management skills.

     

    - Ability to work a flexible schedule to meet the needs of the business and performance requirements.

     

    - Ability to remain calm in stressful situations.

     

    - Ability to explain detailed policy concepts in a simple way

     

    Education and Experience

     

    - 3-5 years experience of customer service in call center.

     

    - Minimum of high school diploma or equivalent.

     

    Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .