"Alerted.org

Description We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.

Responsibilities:

• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.

• Accurately document call details and input data into the system using web-based tools.

• Provide members with clear information regarding policies, procedures, and next steps.

• Offer guidance on best practices and required documentation to support member needs.

• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.

• Collaborate with team members to ensure seamless communication and resolution of member issues.

• Maintain high standards of attendance, professionalism, and attention to detail.

• Adhere to organizational policies and procedures while delivering exceptional customer service.

• Complete all onboarding requirements as part of the hiring process.

• Perform other duties as assigned to support the team and organization. Requirements

• Spanish Bilingual Skillset REQUIRED - Minimum of 3 years of experience in a call center or corporate customer service setting.

• Proficiency in using SharePoint, web-based member databases, and Microsoft Office Suite.

• Strong communication skills, including the ability to interact with members in a detail-oriented and empathetic manner.

• Demonstrated ability to handle data entry tasks with accuracy and efficiency.

• Knowledge of union contracts and related processes is a plus.

• High level of attention to detail and commitment to delivering quality service.

• Availability to work Monday through Friday during standard business hours.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .