• Desktop Support - Onsite -Travel required

    MSys Inc. (Raleigh, NC)


    Job summary:

    Title:

    Desktop Support - Onsite -Travel required

    Location:

    Raleigh, NC, United States

    Length and terms:

    Long term - W2 or C2C

     

    Position created on 09/04/2025 05:46 pm

    Job description:

    Interview Type: Either Webcam Interview or In Person*** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Onsite***

    Description:

    Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and provide appropriate solutions. A Client Services analyst will promote positive customer relationships and mentors’ teammates to ensure client satisfaction and organizational success. Client Services takes ownership of customer problems and works with a sense of urgency to resolve these incidents and problems. An analyst will communicate status and progress to the customers in a timely professional manner. All analysts will also provide updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system. A qualified candidate will possess significant technical knowledge and serves as a team member with other analysts to help solve complex problems. Skills include proficiencies with different types of computer hardware, software, peripherals and components, networking protocols

    Project Management:

    Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management.

    Documentation:

    This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. – software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).

    System Security:

    It is the responsibility of all Client Services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards.

    Required Skills:

    + Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications. 7 Years

    + Installing and imaging new computers and loading of appropriate software for customers. 7 Years

    + Installing local and network printers and other peripherals. 7 Years

    + Migrating data and user profiles. 7 Years

    + Documenting process and procedures related to technical support activities. 7 Years

    + Demonstrates knowledge and a working experience with ServiceNow call tracking system. 7 Years

    Contact the recruiter working on this position:

    The recruiter working on this position is Fazal(Shaji Team) Uddin

    His/her contact number is +(1) (703) 4684697 His/her contact email is [email protected]

     

    Our recruiters will be more than happy to help you to get this contract.