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Minimum Hiring Wage:

From $25.14 per hour

Job Details:

Monday - Friday: 7:30am - 4:00pm

Job Description:

A Brief OverviewThe HR Representative is responsible for first-line HR support for all Great River Health locations. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources, and third parties, regarding HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle.What you will do

+ Answers and responds to incoming phone calls in adherence with protocol and service standards. May respond to cases through case management software, chat, etc., and make outbound calls as assigned.

+ Serves as a first contact to assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and be able to provide reference to various company policies and procedures regarding a variety of situations.

+ Supports in HR operational matters such as new hire compliance, onboarding, licensure and certification management, invoices, etc.

+ Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of the other HR teams.

+ Conducts routine research to resolve submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned.

+ Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.

+ Participates in and shares expertise during team meetings and training sessions.

+ Advocates for employees and facilitates escalated inquiries with HR Business Partner or other HR teams as needed.

+ Assist in the expansion of self-service tools.

Qualifications:

Qualifications

+ H.S. Diploma or General Education Degree (GED) Required

+ 1-3 years Customer service experience Required

+ 1-3 years Previous HR or administrative experience Preferred

+ Knowledge of administrative and clerical procedures and systems.

+ Excellent verbal and written communication skills.

+ Excellent organizational skills and attention to detail.

+ Ability to maintain confidentiality and discretion.

+ Excellent time management skills with a proven ability to meet deadlines.

+ Proficient with Microsoft Office Suite and related software.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

+ Competitive base pay

+ Matching retirement programs

+ Health, Dental and Vision plans

+ Health Savings and Flexible Spending Accounts

+ Employee discounts including car rental, cell-phone plans

+ Employer-paid, Long-Term Disability, Life, and AD&D

+ Paid time off (PTO)

+ Education Assistance Program

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Discounted cafeteria meals

+ Paid Parental Leave

+ Employee Service Recognition program

+ Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.