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Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Order Management Specialist III

About the Role

We’re a close-knit Order & Distribution team at Thermo Fisher Scientific, and we’re looking for an upbeat Order Management Specialist to be the friendly face for our customers’ orders. You’ll make sure each order moves smoothly from quote to delivery, keeping customers happy and our internal teams aligned.

What You’ll Do

+ Assist customers by responding to their emails and calls, helping them with order-related tasks such as entering, updating, canceling, or speeding up orders and returns through different systems like SAP/Oracle, Salesforce, and EDI portals.

+ Help track and resolve customer questions about pricing, availability, delivery status, invoices, credits, and deductions, aiming to resolve issues during the first contact.

+ Support in identifying and fixing EDI “kick-out” errors, helping keep the order process smooth and ensuring accurate data.

+ Follow guidelines and standards to ensure that tasks are completed on time and accurately.

+ Work closely with different teams, like Supply Chain, Logistics, Finance, and Commercial, to solve problems and help remove any obstacles for customers.

+ Keep an eye on order progress, identify potential delays, and offer suggestions for improving workflow.

+ May perform other duties assigned by management.

What We’re Looking For

+ High school diploma or equivalent (associate degree preferred)

+ 2–3years of customer-service, order entry, or call-center experience

+ Comfortable using Microsoft 365. Experience using ERP/CRM systems (SAP, Oracle, Salesforce) a plus

+ Friendly, solution-focused attitude with strong written and verbal English skills

+ Keen attention to detail, solid time-management skills, and the ability to thrive in a fast-paced, team-oriented environment

+ Basic troubleshooting and problem-solving skills to recognize issues and ask for help when needed

Physical Requirements / Work Environment & Safety

+ May work fully remote or be permanently stationed at a customer site, depending on the account

+ May work in areas with chemical-based allergens (e.g., penicillin, tetracycline)

+ Required use of PPE where applicable: lab coats, coveralls, facemasks, hairnets, gloves, bump hats, safety glasses, and steel-toe shoes (mandatory for all colleagues)

+ Routinely lift or move packages up to 40 lbs; occasionally up to 50 lbs using proper techniques Can be removed for a fully remote role

+ Use material handling equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts (push/pull up to 100 lbs) Can be removed for a fully remote role

+ Frequently stand, walk, bend, climb steps, and assist with staging or checking order accuracy

+ Comfortable working in environments with varying temperatures (e.g., cold rooms, outdoor areas)

+ Keep both desk and staging areas clean and organized

+ Willingness to work occasional overtime, holidays, or weekend shifts as needed

Benefits & Other Information

+ Work with an innovative, forward-thinking organization committed to your professional growth

+ Competitive pay and a comprehensive benefits package, including health, dental, vision, and retirement options

+ Supportive, people-first culture that values work-life balance and recognizes your contributions

+ Opportunities to lead process improvements that make a real difference for customers and colleagues

Equal Employment Opportunity

Thermo Fisher Scientific is an EEO/Affirmative Action Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected-veteran status, disability, or any other legally protected status.

Accessibility & Disability Access

Job seekers requiring accommodations may contact 1-855-471-2255. Please include details about the accommodation needed, so we can best support you.

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $18.54–$30.90.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

+ A choice of national medical and dental plans, and a national vision plan, including health incentive programs

+ Employee assistance and family support programs, including commuter benefits and tuition reimbursement

+ At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

+ Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

+ Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.