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Transit Support Coordinator 1/II- Operations Planning

Job ID: 12911

Business Unit: MABSTOA

Regular/Temporary: Regular

Department: NYC Transit Authority

Date Posted: Sep 4, 2025

Description

JOB INFORMATION-

Title: Transit Support Coordinator I&II

First Date of Posting: 09.03.2025

Last Date of Filing: Open until till filled.

Authority: OA

Department: Customer Service & Operations Support

Division/Unit: Operation Planning

Reports to: Director Service Quality and Performance Reporting

Work Location: Various

Hours of Work: Various

COMPENSATION

Salary Ranges:

Transit Support Coordinator I: $52,648 - $53,286 (New Hire Rate: $45,779)

Transit Support Coordinator II: $60,542 - $61,282 (New Hire Rate $52,648)

OA-REP - NYCT-TRANSIT SUPERV ORG C&S

RESPONSIBILITIES

Transit Support Coordinator Level I:

Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments. Operate non-revenue vehicles.

Transit Support Coordinator Level II:

Supervise and train Transit Support Coordinators Level I and hourly personnel in Field, Shop and Control Desk operations; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime and extra work assignments; perform quality control checks in Field, Shop and Control Desk locations to ensure that data collection is valid, signage is posted correctly, and customer information is being communicated correctly; prepares and submits operational reports to management, performs Transit Support Coordinator Level I duties as required. Operate non-revenue vehicles.

EDUCATION AND EXPERIENCE

A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or

An associate degree or completion of two years of study (60 credits) from an accredited college.

Special Note

One year of experience as a Transit Support Coordinator, Level I is required to be considered.

for placement in Assignment Level II.

Must possess a driver's license valid in NYS

DESIRED SKILLS

Excellent verbal and written communication skills including excellent technical writing skills.

Working knowledge of NYCT operations and procedures.

A driver's license valid in NYS

Experience in Microsoft Excel, Word, Access, PowerPoint, etc.

Ability to multi-task

Ability to work independently with minimal supervision.

SELECTION METHOD

Based on evaluation of education, skills, experience, and interview.

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL OPPORTUNITY EMPLOYMENT

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.