• Desktop Support Analyst - Tech-Savvy,…

    Raymond James Financial, Inc. (Denver, CO)


    Desktop Support Analyst - Tech-Savvy, Customer-Focused, Future-Ready

     

    Be the Tech Hero Behind the Scenes.

     

    We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move.

    What You’ll Do:

    + Provide empathetic, personalized support to end users across Windows and macOS environments.

    + Troubleshoot hardware, software, and network issues using advanced tools and techniques.

    + Leverage remote support platforms and tools like ServiceNow, Intune, Ivanti, and MDM solutions.

    + Manage user accounts and policies via Active Directory and Group Policy.

    + Document incidents, service requests, and knowledge base updates with precision and clarity.

    + Analyze trends and historical data using Excel and reporting tools to drive smarter support.

    + Collaborate cross-functionally to improve processes and elevate the support experience.

    What You Bring:

    + 3+ years of hands-on experience in Level 2 desktop support or a similar role.

    + Strong technical chops in OS, hardware, networking, and enterprise tools.

    + Excellent communication and problem-solving skills.

    + Familiarity with ITIL methodologies and a passion for continuous improvement.

    + Experience with ServiceNow, Excel, and other reporting platforms.

    + Certifications like CompTIA A+/N+, ITIL Foundations, or LEAN IT are a big plus.

    Always Learning:

    + Stay ahead of the curve with emerging tech and best practices.

    + Identify skill gaps and create action plans for growth.

    + Be a champion of innovation and knowledge sharing.

    Qualifications:

    + High school diploma or equivalent required.

    + Certifications preferred: CompTIA A+, N+, ITIL Foundations, LEAN IT.

    Why You’ll Love It Here:

    + A culture that values curiosity, collaboration, and customer obsession.

    + Opportunities to grow your career in a forward-thinking tech environment.

    + A team that celebrates wins, learns from challenges, and supports each other.