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Position Summary

The Mortgage Operations Desk Processor is responsible for the daily management and tasks of GreenState’s disclosure, redisclosure and lock/secondary desks. The position plays a critical role in maintaining the profitability of each individual residential mortgage loan as well as GreenState’s. Candidates must have the ability to exercise good judgement while being responsive to an everchanging, unpredictable set of circumstances including market movement, volume levels, loan characteristics, and Secondary Market requirements. This position is fast-paced, deadline driven, and requires exceptional attention to detail.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Pay range for this hourly position is $26.02 - $30.42/hr with a progressive benefits package.

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

+ Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.

+ Demonstrates a positive member service (internal and external) focus at all times.

+ Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

+ Ensures confidentiality of member information.

+ Supports a diverse and inclusive work environment.

+ Adheres to all state, federal and credit union regulations, policies and guidelines.

+ Willingness to adjust to duties between the desks on an as needed basis.

+ Disclose and Redisclose loans that meet compliance, regulation and GreenState requirements and guidelines.

+ Ensures proper documents are sent to borrowers based on state requirements and loan parameters.

+ Processes rate lock requests for initial locks, profile change requests, lock extensions, re-locks, renegotiations, cancellations, pair-offs, etc. accurately and efficiently. Screens incoming rate lock requests for conformance to GreenState Lock Desk Policies and Procedures.

+ Collects invoices for pair-offs and works with the Account Specialist to ensure payment is processed accordingly.

+ Tracks amount and reason for roll, pair-off, Early Payoff, and other fees adjusted upon purchase to assure accuracy and provide feedback to loan teams when necessary. Communicates extensively with investors regarding pair-off and Early Payoff fees.

+ Documents and stores exception approval for future potential review by regulators.

+ Evaluates and identifies loan level characteristics to determine if individual loans should be locked Best Efforts or Hedged.

+ Investigates and resolves price discrepancies at the time of initial lock and final loan purchase.

+ Reconciles key data points affecting pricing and eligibility on loans throughout the lock period.

+ Documents vital information to hedge files towards specific investors, when necessary.

+ Assists with generating hedged pipeline reports and ensures the accuracy of pipeline data.

+ Communicates extensively with trader and broker dealers to assure incoming or outgoing wire invoices are accurate.

+ Calculates the daily mortgage rates for publication with market-specific pricing, uploads the daily rates to the GreenState website, and distributes the rate sheet accordingly.

+ Maintains an email distribution list of realtors and distributes rate sheets daily.

+ Collects purchase advices from investors, enters data into Encompass, and reviews information for accuracy.

+ Communicates with investors acting as intermediary on behalf of the Credit Union and the respective loan team in investigating discrepancies or errors. Works with investors in rectifying any discrepancies.

+ Assists with producing and submittal of Withdrawn/Denied as well as Lock Expiration Reports to department staff to prevent or curtail losses.

+ Assists with ongoing training and support for Mortgage Loan Officers and Mortgage Associates.

+ Attends appropriate outside training opportunities to gain knowledge and help identify potential efficiencies.

Job Requirements/Expectations

+ Interpersonal skills to represent the Credit Union in a positive way during member contact.

+ High school diploma or the equivalent (e.g., GED).

+ At least one year of similar or related financial experience.

+ Must be bondable.

+ Ability to coordinate and prioritize multiple projects simultaneously. Strong time management skills required to manage and complete multiple assignments at the same time in a fast paced and collaborative team environment.

+ Excellent verbal and written communication skills.

+ Ability, availability, and willingness to work flexible/additional hours as demanded by the workload. The job may require a non-traditional workweek with extra hours including evening duties.

+ Creative and adaptable with good problem-solving skills.

+ Proficiency with office equipment and software including Microsoft Office, Internet and Email.

+ Self-directed nature, ability to work independently of supervision.

+ Accuracy and attention to detail required.

Reporting Relationship

This position reports to the VP Mortgage Operations

Supervisory Responsibilities

This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.#LI #ID

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ID 2025-4302

Category Mortgage Operations

Employment Classification Non Exempt