• Product Support Specialist

    Herc Rentals (Bonita Springs, FL)


    Product Support Specialist

     

    **Date:** Sep 2, 2025

    **Location:** Bonita Springs, FL, US, 34134

    **Company:** Herc Rentals

     

    If you are currently an employee of Herc Rentals, please apply using this link: **_Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte\_company=hercrental&\_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)_**

     

    Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.

     

    Job Purpose

     

    The Product Support Specialist will need to recognize if failures fit into a manufactures warranty period/policy or if it is a failure that the manufacture may consider for additional assistance beyond the stated warranty period or policy. Create claims from the work orders for those failures following the manufacturers requirements and track them until they are paid and processed by accounting. It is critical to be able to work independently once trained. The specialist will have heavy contact with Herc location/branch personnel from mechanics through managers. They will have limited contact with regional or corporate personnel. They will have consistent contact with representatives of manufacturers of equipment purchased by Herc.

     

    What you will do...

     

    + Submit warranty claims to multiple manufacturers through the manufacture’s website warranty system in a timely basis. The claims must be monitored to ensure accurate disposition and reimbursement.

    + Work directly with representatives of manufacturers to negotiate additional warranty coverage and assistance for repetitive failures and those occurring a short time period beyond the standard warranty period.

    + Provide support to branch technicians and management to ensure limited downtime of the units of the manufacturer they oversee.

    + Assist with additional or special projects as required by the business.

    + Review and submission of all warranty claims based on work orders received during the current month.

    + All claims submitted to the appropriate manufacturer within 30 days of receipt.

    + Identification of aged claims to be disposed of within 90 days.

    Requirements

    + Mid to Advanced level computer software experience

    + 1-3 years office experience

    + Fleet experience preferred

    + Maintenance experience preferred

    + Familiarity with electrical and mechanical systems

    + Oracle/counter operation software knowledge a plus

    + Microsoft Office is necessary, primarily Excel with formulas

    Education:

    + Bachelor’s degree.

    + Technical Schooling and/or certifications.

    Skills

    + Reliable and hard working. Able to prioritize with minimal guidance from supervisor

    + Ability to work independently and as part of a team and take on new tasks

    + Excellent verbal, written and interpersonal communication skills

    **Req #:** 64508

    **Pay Range:** $55,000 - $65,000

     

    Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

     

    Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

     

    Keeping you healthy

     

    Medical, Dental, and Vision Coverage

     

    Life and disability insurance

     

    Flex spending and health savings accounts

    Virtual Health Visits

    24 Hour Nurse Line

     

    Healthy Pregnancy Program

     

    Tobacco Cessation Program

     

    Weight Loss Program

     

    Building Your Financial Future

     

    401(k) plan with company match

     

    Employee Stock Purchase Program

     

    Life & Work Harmony

     

    Paid Time Off (Holidays, Vacations, Sick Days)

     

    Paid parental leave.

     

    Military leave & support for those in the National Guard and Reserves

     

    Employee Assistance Program (EAP)

     

    Adoption Assistance Reimbursement Program

     

    Tuition Reimbursement Program

     

    Auto & Home Insurance Discounts

     

    Protecting You & Your Family

     

    Company Paid Life Insurance

     

    Supplemental Life Insurance

     

    Accidental Death & Dismemberment Insurance

     

    Company Paid Disability Insurance

     

    Supplemental Disability Insurance

     

    Group Legal Plan

     

    Critical Illness Insurance

     

    Accident Insurance

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

     

    **Nearest Major Market:** Fort Myers

    **Nearest Secondary Market:** Cape Coral

    **Job Segment:** ERP, Claims, Database, Oracle, Field Service, Technology, Insurance, Manufacturing