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Details

**Open Date** 08/29/2025

**Requisition Number** PRN43037B

**Job Title** Assistant Spv, Box Office

**Working Title** Assistant Box Office Manager

**Job Grade** C

**FLSA Code** Administrative

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Variable

Work Schedule Summary

Monday to Friday 10:00a-6:00p plus working events as needed.

**VP Area** Academic Affairs

**Department** 00491 - Utah Presents

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $44,00-$50,000

**Close Date** 10/31/2025

**Priority Review Date (Note - Posting may close at any time)** 09/08/2025

Job Summary

The Assistant Box Office Manager reports to the Box Office Manager and assists with all box office objectives and operations. This position is responsible for managing events created in the ticketing software from initial communications with producers and sales teams through end-of show audits. This process includes building events, managing ticket sales, auditing events, supervising staff, and depositing funds. The Box Office supports all events related to UtahPresents including academic unit programming, and outside rental events, both at Kingsbury Hall and other venues on behalf of the College of Fine Arts. The Assistant Box Office Manager supervises part-time employees in daily operations.

UtahPresents is a mission-driven, non-profit, campus-based arts presenter located at the University of Utah with a focus on bringing diverse artistic and cultural experiences to the campus and the region. As stewards of the iconic Kingsbury Hall, UtahPresents provides a valuable gathering space for community events and campus partners. We are seeking an applicant who is interested in contributing to this mission.

Priority consideration will be given to applications received before October 10th

Responsibilities

ESSENTIAL FUNCTIONS :

Support the Box Office Manager by assisting as directed with the following duties:

_Administrative_

* Upholds UtahPresents mission statement, policies & procedures.

* Attends all appropriate departmental and campus meetings.

* Reports issues to ticketing software provider and assists in maintaining related hardware and software.

_Ticketing_

* Additional point of contact with internal, campus, community, and commercial users

regarding ticket sales for events, advising them on best practices for their ticket setup.

* Builds events in ticketing software system, ensures performances are ready for sales deadlines and manages seating inventory from build through settlement of event.

* Assist with ticket sales during peak workload times.

* Assists Marketing department in implementing subscription drives, discount offers & dynamic pricing on events.

* Updates ticketing database that is used to record ticket sales, donations and/or subscriber records including address and NCOA (National Change of Address) updates.

* Assists with email execution for pre-show and other patron communications using DOT DIGITAL in Spektrix (or similar.)

* Prepares and manages the preparation of reports of ticket sales, income, attendance and season ticket patrons.

_Management_

* Manages the day-to-day supervision of all Box Office personnel (10 ticket sellers.)

* Trains staff in proper Customer Service Policies including resolving customer issues in a consistent, courteous, respectful and timely manner.

* Prioritizes a diversely capable and competent workforce that delivers helpful and correct information to all patrons.

_Financial_

* Assists with seasonal audits, and individual event box office audits.

* Cooperates with Financial manager and participates in external auditing process by

providing essential reports from the ticketing system.

_Other_

* Assists Event Managers with front-of-house activities as needed during performances.

* Other duties as assigned by supervisor.

Minimum Qualifications

One year previous box office, customer service, and supervisory experience or related experience required; superior interpersonal skills both in management and group decision-making along with organizational, written and oral communications skills; and a commitment to provide excellent customer service required.

Bachelor’s degree in related area or equivalency (2 years related work experience may be substituted for 1 year of education) preferred.

Preferences

_Knowledge, Abilities & Skill_

* Ability to multi-task and problem-solve, with excellent follow-through and attention to

detail.

* Supervisory skills; ability to supervise a range of employees in their tasks, with employees at various skill levels.

* Instructional and teaching skills; ability to train and work with student workers, most of

whom have little or no experience, in sales and sales software operation, cash handling, and customer service.

* Excellent customer service both in person, in writing, and over the telephone, ensuring all patrons are welcome, and all events are as accessible as possible.

* Knowledge of ticketing scaling and promotional deals.

* Computer skills: proficient in Microsoft Office Suite, Spektrix (or similar) ticketing software, and other commonly used office software and phone systems.

* Team based approach to work environment.

* Ability to maintain a high level of confidentiality.

* Must be willing to work evenings and weekends and other box office locations.

_Physical Abilities_

* Must be able to withstand long hours of concentrated physical activity, including

reaching overhead and lifting 25 pounds

* Nearly Continuously: Sitting, hearing, talking.

* Often: Repetitive hand motion (such as typing), walking.

* Seldom: Bending, reaching overhead.

* Physical limitations cannot totally hinder the ability to perform tasks

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.