• Product Service Engineer

    Caterpillar, Inc. (East Peoria, IL)


    Career Area:

    Product Support

    Job Description:

    Your Work Shapes the World at Caterpillar Inc.

     

    When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

     

    Caterpillar’s Earthmoving division is hiring a Product Service Engineer.

     

    **Role Summary:** In this role you will support the worldwide product team to enhance the acceptability and salability of current and new products (NPI) through meeting product health targets, reducing warranty, achieving NPI product support deliverables, and providing technical support to Caterpillar dealer technical/service departments, technical field reps, machine and component engineering and service engineers primarily focused on the North America region.

    What** **You’ll** **Do (Job Duties)

    + Support Caterpillar Dealers worldwide byserving as a Tier 2 Dealer Solutions Network (DSN)analyst.

    + Conduct dealer and customer visits to personally provide technical assistance on urgent and emergingfield problems.

    + Perform quality, reliability, and warranty analyses forthe assigned product.

    + Conduct emerging issues analyses on dealer part return requests and inspections, development of quickfield improvements, suggested design, or manufacturing improvements, etc.

    + Identify, investigate, and obtain resolution commitments for all significant field problems through CPI tomaintain and improve assigned productperformance.

    + Create service publications to announce significantproduct improvements to the dealers (via ServiceMagazine), temporary field fix information (via TechInfo Bulletin), and product support programs (viaService Letters) as part of the CPI resolution process.

    + Provide service publication support through reviewing and editing existing and NPI service publications.

    + Provide regional NPI pilot field follow support to evaluate NPIquality & reliability and customer acceptance of the new product

    What You Have (Core Skills)

    + **Customer** **F** **ocus** **:** Facilitates creation of the 'right' products and services to resolve customer business issues.

    + **Data Gathering & Analysis** **:** Ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

    + **Service Excellence** **:** Anticipates customers' needs and satisfies them proactively.

    + **Effective Communications** **:** Communicates well downward, upward, and outward

    + **Problem Solving** **:** Recognizes, anticipates and resolves organizational, operational or process problems.

    + **Technical Excellence** **:** Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

    Top Candidates Will Also Have

    + Familiarity with Hystat drivetrains.

    + Standard warranty and goodwill policies.

    + TTT products including applications, configurations, attachments, etc. Service tooling, repair practices, product user practices, and dealer service capabilities.

    + Leading diverse teams across the Caterpillar matrix to address product issues.

    + Grade Control systems. Product support tools: QRQM, VisionLink, CPI, RWA, HVC, SISweb, SIMSi, and PIS.

    + Machine & component systems: engine, powertrain, hydraulics, structures, cab/HVAC, and control systems.

    Additional Details

    + Work location:Peoria, IL

    + Domestic relocation assistance is available for this role

    + This role will work heavily with product teams based out of EAME region. Flexibility for early morning meetings is essential for success.

    + Travel: 10-20%

    Summary Pay Range:

    $110,520.00 - $165,840.00

     

    Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

    Benefits:

    Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

     

    + Medical, dental, and vision benefits*

    + Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

    + 401(k) savings plans*

    + Health Savings Account (HSA)*

    + Flexible Spending Accounts (FSAs)*

    + Health Lifestyle Programs*

    + Employee Assistance Program*

    + Voluntary Benefits and Employee Discounts*

    + Career Development*

    + Incentive bonus*

    + Disability benefits

    + Life Insurance

    + Parental leave

    + Adoption benefits

    + Tuition Reimbursement

    * These benefits also apply to part-time employees

     

    This position requires working onsite five days a week.

     

    Relocation is available for this position.

     

    Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

    Posting Dates:

    September 5, 2025 - September 19, 2025

     

    Any offer of employment is conditioned upon the successful completion of a drug screen.

     

    Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

     

    Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .