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Summary of Position

As the first point of contact for patients, Medical Center Representatives uphold the excellent reputation of their practice and the company as a whole. Our Medical Receptionists are an integral part of our offices, and are relied upon to assist in delivering the very best in Patient Experience. Every patient, every time.

The Medical Center Representative is responsible for general clerical, receptionist, billing and collections, referrals, patient registration, and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial, and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.

Nature and Scope

The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Manager.

Qualifications - External

Qualifications

1. High School diploma or GED.

2. Two to three years of experience in an ambulatory health care facility preferred.

3. Knowledgeable of Third Party Payers, ICD-9/10 and CPT coding, and medical terminology.

4. Strong knowledge of HIPPA policies is required

5. Computer and Keyboarding skills

6. Knowledge of electronic medical records; EPIC preferred.

7. Ability to work in a fast-paced environment, and prioritize and perform multiple tasks.

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