"Alerted.org

DUTIES & RESPONSIBILITIES:

+ Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

+ Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.

+ Work with sales team to service and solicit new business.

+ Up-sell client events and manage function space and room block inventory as assigned.

+ Assist in the implementation of the hotel’s catering and conference strategy

+ Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.

+ Promote teamwork and quality service through daily communication and coordination with other departments.

+ As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.

+ Welcome group contact upon arrival at function and ensure guest satisfaction.

+ Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

+ Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

+ Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.

+ Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.

+ Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.

+ Maintain client files and update information daily in accordance with established departmental policies and procedures.

+ Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments. Review final bill prior to presenting to client.

+ Complete post-conference reports of events for senior management, and complete other reports as needed or requested.

+ Report and communicate Meeting event needs between the client and hotel.

+ Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.

+ Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.

+ May perform other duties as assigned.

**QUALIFICATIONS** : Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience. Knowledge of hotel sales and/or catering required. Prior experience in a luxury hotel environment is preferred. Must speak fluent English.

This job requires ability to perform the following:

+ Frequently standing up or moving within and outside of the facility

+ Carrying or lifting items weighing up to 25 pounds

+ Handling objects

+ Bending, stooping, kneeling

Other:

+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

+ Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.

+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

+ Problem solving, reasoning, motivating, organizational and training abilities are used often.

+ May be required to work nights, weekends, and/or holidays.

The salary range for this role is $73K to $80K. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.