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1333 Fields Avenue, Columbus, OH, United States | Innovation & Technology | Salary | per year $75,940.80 - $89,356.80 | Full Time

| Medical, Vision, Dental, Supplemental and Life Insurance Paid Parental Leave Employee Discounts COTA Bus Pass Wellness Initiatives On-Site Chair Massage On-Site Health Coach Tuition Reimbursement Student Loan Repayment Program Public Pension through OPERS and Ohio Deferred Compensation

SALARY: $75,940.80 - $89,356.80

BENEFITS:

+ Medical, Vision, Dental, Supplemental and Life Insurance

+ Paid Parental Leave

+ Employee Discounts

+ COTA Bus Pass

+ Wellness Initiatives

+ On-Site Chair Massage

+ On-Site Health Coach

+ Tuition Reimbursement

+ Student Loan Repayment Program

+ Public Pension through OPERS & Ohio Deferred Compensation

POSITION SUMMARY:

COTA's ITS Product Analyst is the lead Subject Matter Expert on the Trapeze and Vontas product suites ensuring the applications are configured to meet COTA's operational requirements along with educating users on new features and functionality. Other responsibilities include maintaining and testing in-vehicle systems such as mobile computers, vehicle location hardware at various COTA owned facilities.

Perform other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

ESSENTIAL JOB FUNCTIONS:

+ Lead Subject Matter Expert for the Intelligent Transportation Systems (ITS) Suite of products including Trapeze OPS, PASS, COM, VIEWPOINT, and FX, along with Vontas OnRoute, Onsite, and OnBoard.

+ Provides application support, technical support, troubleshooting, product/application configuration, testing & approval, teaching, coaching and assisting COTA staff in all capacities for ITS products.

+ Has an understanding and experience in implementing process changes for continuous improvement.

+ Serves as the primary IT point of contact regarding the Trapeze and Vontas Customer Care Centers and related products;

+ Partners with Operations to develop and set application performance metric goals and monitor software functionality in support of Operations tasks;

+ Monitors the production level performance of the hardware components (including Motorola radios, Mobile Computers, etc.) within the organization's fleet of vehicles as well as additional ITS systems positioned for implementation;

+ Communicates and suggests countermeasures for problem resolution or adjustments to operational plans;

+ Develops documentation to administer, maintain, and implement policies and procedures for ensuring the operability of the organization's ITS suite of products and their non-server related components.

+ Coordinates with Business Analysts to ensure built-in reports are utilized appropriately within the various applications to support operational needs;

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

+ Requires a Bachelor's Degree and five (5) years IT support experience; or an equivalent combination of education and experience.

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status