"Alerted.org

Category: Bromma

Facility: Service

Location:

Durham, NC, US

Custom Field 1: --

Parts Sales & Support Specialist

BROMMA has been the leading manufacturer of crane spreaders ever since its formation in the 1960s. Today we have, by far, the highest market share of the world’s spreader suppliers. In fact, our market share is higher than all our competitors’ combined. Today, we manufacture close to 2,000 spreaders of all types every year and our spreaders are currently in use in 99 of the top-100 ports world- wide.

BROMMA sales and service network has a wide-reaching footprint. We are present with own sales offices on all continents, and with an extensive network of agents, we are able to support customers in every country in the world.

More information about BROMMA can be found on www.bromma.com

Help Keep Global Trade Moving – Join the Bromma Team in Durham, NC!

Spare Parts Sales & Support Specialist- Durham, NC | Bromma | (Hybrid- after training)

Compensation Data

Base Salary:$28 - $34 per hour+Eligible forAnnual Bonus+ Excellent Benefits

Why You'll Love Working Here

At Bromma, we believe our people are our greatest asset. You can expect:

+ Top-tier benefits starting Day 1 (Medical, Dental, Vision, Life Insurance)

+ 401(k) match + company-paid Short & Long-Term Disability

+ Paid holidays, sick time, and vacation,

+ Tuition reimbursement & professional development support

+ Hybrid work flexibility once fully trained

+ A culture that values inclusion, growth, and innovation

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The Role

We’re looking for a self-motivated, detail-oriented problem solver to be the go-to person for all Bromma spare parts requests in the US and Canada. In this role, you’ll be the link between our customers and the solutions they need—keeping port operations running smoothly.

From managing orders in SAP, to troubleshooting with our engineers, to building lasting relationships with port operators, you’ll be at the heart of our North American operations.

What You'll Do

+ Handle spare parts quotes, orders, and returns in SAP

+ Be the friendly, knowledgeable voice for daily customer inquiries (email, phone, online portal)

+ Prioritize urgent customer requests and own them from start to finish

+ Collaborate with customers to recommend and prepare customized parts lists and suggested in-house inventory

+ Coordinate daily with remote warehouse staff to ensure accurate and timely order processing and deliveries

+ Research & identify correct parts using multiple resources including schematics, diagrams, technical drawings & blueprints

+ Provide technical support alongside our in-house engineers

+ Assist field service engineers with warranty parts and service requests

+ Promote the sale of Bromma products & service prepare customized parts lists

+ Occasionally travel to customer & other Bromma sites as needed to maintain business relationships (2–3 times/year)

+ Other tasks and duties as assigned

What You'll Bring

+ Bachelor’s degree (Engineering, Business, Logistics, or related) required— OR Associate’s + 5+ years of relevant experience

+ 2–4 years in technical support or sales within manufacturing, production, logistics, or warehouse environments- required

+ Experience with SAP or a similar ERP system

+ Strong mechanical aptitude and ability to read diagrams, technical drawings, schematics & blueprints

+ Excellent communication skills, organizational skills, and customer service focus

+ Valid driver’s license, with insurable driving record

+ Valid Passport or ability to obtain one immediately upon hire

+ Valid TWIC Card or ability to obtain one immediately upon hire

Interested in joining the Bromma team?

Submit your resume/CV to be consideredor contactBrandy Besedich, CDR - Talent Acquisition Specialist([email protected]) if you have any questions or need additional information.

Bromma is part of Kalmar.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com