• Convention Services Manager

    Omni Hotels (Austin, TX)


    Overview

     

    Austin Hotel Downtown

     

    Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

    Job Description

    Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager to join our team. As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay.

     

    Omni Benefits Include

     

    + Free Downtown Parking in our Underground Garage

    + Associate Cafeteria with Daily Complementary Hot Meals

    + Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.

    + 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount

    + Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!

    + Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts

    + Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

    Responsibilities

    + Proven track record of planning, coordinating, and executing conferences, meetings, and group events in a hotel or hospitality setting.

    + Understanding of hotel operations, banquets, catering, A/V, group rooms, and F&B, with the ability to lead event logistics across departments for seamless execution.

    + Desire to build and maintain strong team and interdepartmental relationships.

    + Ability to manage multiple groups and timelines simultaneously while maintaining attention to detail.

    + Proactively anticipate challenges and implement effective solutions in real time.

    + Prepare detailed and accurate group resumes and banquet event orders to ensure operational success.

    + Experience in customizing menus and creative upselling to maximize revenue and ensure profitability.

    + Provide accurate forecasting for room block pickup and food/beverage revenue.

    + Responsible for the financial management of assigned programs, including accurate estimates, invoices, timely collection of program deposits, and final bill review.

    + Participate in all regular and operational meetings as required.

    + Mentor to the Marketing & Event Coordinator.

    + Participate in all regular and operational meetings as required.

    + Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review.

    + Adhere to all hotel standards.

    Qualifications

    + Prior Hotel experience or Event Management experience is preferred

    + Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation

    + Excellent communication skills in all aspects: verbal, written and non-verbal

    + Bachelor’s Degree preferred

    + Appropriate, professional appearance and presentation

    + Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi/Salesforce (FDC), Excel, Outlook, and other management systems

    + Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    + Ability to work cohesively with co-workers both within and outside of the department

    + Ability to think clearly, quickly and make concise decisions

    + Ability to work well under pressure, dealing with many guest requests/questions within a short period of time

    + Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.

    + Stand, walk or sit for an extended periods or for an entire work shift.

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

     

    Job LocationsUS-TX-Austin

     

    Posted Date2 weeks ago(8/25/2025 5:28 PM)

     

    Requisition ID 2025-126558

     

    # of Openings 1

     

    Category (Portal Searching) Sales