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Workers' Compensation District Operations Supervisor

Recruitment # 250829-8148AR-001

Location Bridgeport, CT

Date Opened 9/5/2025 12:00:00 AM

Salary $78,296*- $101,215/year (*New employees to state service start at the minimum)

Job Type Open to the Public

Close Date 9/15/2025 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

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+ Introduction

The State of Connecticut (https://www.ct.gov/) Workers' Compensation Commission ( WCC (https://portal.ct.gov/wcc) ) is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims and administration of various programs.

If you enjoy working in a legal setting and have experience supervising employees and office operations,

the Workers' Compensation District Operations Supervisor (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=8148AR&R1=&R3=) position could be for you!

WHAT WE CAN OFFER YOU

+ Our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!

+ Professional growth and development opportunities

+ A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees

POSITION HIGHLIGHTS

+ Monday - Friday

+ Full Time, 40 hours per week

+ First Shift, 7:45 AM - 4:30 PM

+ Location: Bridgeport, CT

+ Office/On-Site, with the option to telework one day per week, following the completion of the initial working test period

THE ROLE:

We currently have an opening for a Workers' Compensation District Operations Supervisor in WCC's Bridgeport Office. Discover the opportunity to interact with a wide variety of people on a daily basis and to work closely with the Staff and Administrative Law Judges to facilitate the workers’ compensation hearing process.

ABOUT US

The WCC administers the workers’ compensation laws of the State of Connecticut with the ultimate goal of ensuring that workers injured on the job receive prompt payment of lost work time benefits and attendant medical expenses. To this end, the Commission facilitates voluntary agreements, adjudicates disputes, makes findings and awards, hears and rules on appeals, and closes out cases through full and final stipulated settlements.

Selection Plan

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process.

BEFORE YOU APPLY:

+ Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

+ Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

+ Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

+ Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

+ Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

+ Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

+ Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

+ Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

+ Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

+ Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

+ The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

+ Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Sharon McIntosh, at [email protected].

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Workers Compensation Commission this class is accountable for managing and overseeing the operations of the district office, the claims process of injured employees and the dispute litigation resolution process of the Commission.

EXAMPLES OF DUTIES

+ Schedules, assigns, oversees and reviews work of staff;

+ Provides staff training and assistance;

+ Conducts performance evaluations;

+ Determines priorities and plans unit work;

+ Establishes and maintains unit procedures;

+ Develops or makes recommendations on development of policies and standards;

+ Acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures;

+ Prepares reports and correspondence;

+ Troubleshoots and resolves problems related to Commission hearings;

+ Assists in planning and implementation of policies and procedures;

+ Serves as liaison with claimants, Attorneys, insurance company representatives, employers, investigators and Administrative Law Judges;

+ Responds to oral and written inquiries from attorneys, insurance company representatives, claimants, etc.;

+ Schedules hearings;

+ Processes all commission legal and record keeping functions;

+ Manages Administrative Law Judge's caseload and pending litigation schedule;

+ Identifies and resolves scheduling backlog;

+ Performs general business functions such as purchasing, mail operations, receiving and inventory control;

+ Coordinates and responsible for all aspects of office including security, complying with lease terms, parking, maintenance and custodial services;

+ May make recommendations on policies or standards;

+ Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

+ Considerable knowledge of relevant state and federal laws, statutes and regulations;

+ Knowledge of

+ principles and practices of public administration;

+ Workers’ Compensation injury procedures in public and private sectors;

+ legal practices and procedures in Connecticut;

+ legal hearing procedures;

+ legal research procedures and terminology;

+ office procedures such as personnel and payroll practices and purchasing procedures;

+ Considerable

+ interpersonal skills;

+ oral and written communication skills;

+ Ability to

+ comprehend and apply statutes, regulations and administrative policies and procedures;

+ deliver presentations for external and internal groups;

+ utilize computer software;

+ Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in an administrative capacity in an office dealing with dispute resolutions and applying statutes regulations on a daily basis.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been at the paraprofessional level requiring extensive use of independent judgment in the application of policies and procedures.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

+ College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

+ A Master's degree in public administration, business administration or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

+ Experience processing workers’ compensation claims

+ Experience communicating with claimants, attorneys and insurance representatives

+ Experience supervising and reviewing employee’s performance

+ Experience managing operations and competing priorities in an office setting

+ Experience with internal and external conflict resolution

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online