• Technical Records Specialist 2 - Analysis

    Idaho Division of Human Resources (Boise, ID)


    Technical Records Specialist 2 - Analysis

     

    Posting Begin Date: 2025/09/05

     

    Posting End Date: 2025/09/19

     

    Work Type: Full Time

     

    Minimum Salary: 20.28

     

    Maximum Salary: 20.28

     

    Pay Rate Type: Hourly

    Description

    Idaho Department of Insurance Opportunity

     

    Applications will be accepted through 4:59 PM MST on the posting end date.

     

    TheIdaho Department of Insurance (DOI) (https://doi.idaho.gov/) is looking for a full-time Technical Records Specialist 2.

     

    Working in public service provides a significant source of personal fulfillment and a sense of purpose (https://www.forbes.com/sites/work-in-progress/2010/10/21/career-fulfillment-why-it-matters/#264ffd494af0) , as we strive to make a measurable difference in the lives of Idahoans. This position is an important part of our C ompany Activities - Analysis (https://doi.idaho.gov/investigations/default) Section.Company Analysis protects Idahoans by monitoring insurance entities to make sure they can pay claims and are following the applicable laws. As our Technical Records Specialist 2 (TRS2) you will need to be detail-oriented, organized, self-motivated, and enjoy research and validating data as much as you enjoy interacting with customers!

     

    In this Technical Records Specialist 2 position you would be a member of a five-person team. You will have the notable responsibility of unitizing your critical thinking skills to review, analyze, and assess records for compliance with Idaho law. The recommendations for approval and/or denial of initial applications you will make will be a valuable contribution to the Company Activities processes.

    EXAMPLE OF DUTIES:

    + Maintain various statements and records which include processing, applications, reviewing financial statements, reviewing our website and make recommendations to the supervisor.

    + Research, analyze, and problem solve through the interpretation and application of state laws and regulations

    + Maintain accuracy of information on electronic databases.

    + Prepare reports which may include correspondence, trackers, spread sheets, reports and special projects.

    + Frequent contact with internal and external customers, which requires good customer service skills.

    MINIMUM QUALIFICATIONS:

    Experience:

    + Monitoring record systems to identify and correct errors.

    + Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs.

    + Analyzing information and researching a variety of sources to identify and resolve problems or issues.

    + Interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations.

    + Entering and retrieving data using a computerized record system.

    + Composing and proofreading business correspondence.

    Preferred/Desirable Qualifications:

    + Experience in providing excellent customer service, in a timely fashion, via interacting/communicating effectively through email and on the telephone.

    + Experience maintaining strict confidentiality of non-public information.

    + Experience using basic Microsoft Office programs, including Outlook, Word, and Excel.

    + SUPPLEMENTAL INFORMATION:

     

    The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

     

    The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website (https://doi.idaho.gov/%22%20/t%20%22\_blank) , and follow us on Facebook (https://www.facebook.com/people/IdahoDOI-Speaker/pfbid098kwPLukACpEGXMhW3ca4izbhFriKduK4cJhgyQWrgVyd689uZzEcBDQpB7fe3hhl/%22%20/t%20%22\_blank) , X (Formerly Twitter (https://twitter.com/IdahoDOI%22%20/t%20%22\_blank) ) , LinkedIn (https://www.linkedin.com/in/doi-boise-618942160/%22%20/t%20%22\_blank) , and Instagram (https://www.instagram.com/idahodoi/) !

    BENEFITS

    This benefited position enjoys:

    + Excellent medical, dental, and vision insurance health plans

    + Nationally recognized PERSI (https://www.persi.idaho.gov/) retirement benefits

    + Paid sick and vacation leave accrual upon hire · Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

    + 11 paid holidays annually

    + A healthy work-life balance

    + Career growth and professional development opportunities

     

    For additional information related to benefits and/or State programs please visit: https://dhr.idaho.gov/StateEmployees/Benefits.html. (https://dhr.idaho.gov/StateEmployees/Benefits.html.%22%20/t%20%22\_blank)

     

    + EEO/ADA/VETERAN

     

    The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

     

    The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email: [email protected] .

     

    Preference may be given to veterans who qualify under state and federal laws and regulations.