• Manager, Site Reliability Engineer

    Waystar (Louisville, KY)


    ABOUT THIS POSITION

    We are looking for a Manager of Site Reliability Engineering (SRE) to lead reliability efforts for our Clearing House team—responsible for the systems that underpin secure, compliant, and high-volume transaction processing. This role is ideal for a leader who thrives in high-stakes environments and is passionate about building resilient systems that support mission-critical financial operations.

    WHAT YOU'LL DO

    + **Team Leadership & Development**

    + Lead and mentor a team of SREs focused on the Clearing House platform.

    + Foster a culture of reliability, automation, and continuous learning.

    + Collaborate with engineering, product, and compliance teams to align reliability goals with business and regulatory requirements.

    + **System Reliability & Performance**

    + Ensure the availability, performance, and scalability of Clearing House services.

    + Define and implement SLIs/SLOs and manage error budgets to balance innovation and reliability.

    + Drive improvements in observability, incident response, and root cause analysis.

    + **Operational Excellence**

    + Lead incident management and postmortem processes for production issues.

    + Develop and maintain runbooks, playbooks, and automated recovery procedures.

    + Monitor system health and proactively address reliability risks.

    + **Compliance & Risk Management**

    + Partner with InfoSec and Risk teams to ensure systems meet regulatory and audit requirements.

    + Implement controls and monitoring to support data integrity and transactional accuracy.

    WHAT YOU'LL NEED

    + 6+ years of experience in SRE, DevOps, or infrastructure engineering, with 2+ years in a leadership role.

    + Experience managing systems in regulated environments (e.g., financial services, healthcare).

    + Strong background in cloud-native architectures (AWS, GCP, or Azure), containerization (Kubernetes), and infrastructure-as-code.

    + Proficiency in observability tools (e.g., Grafana, Prometheus, Splunk) and CI/CD pipelines.

    + Excellent communication and stakeholder management skills.

    + Experience with Python, Powershell, and other similar languagesPreferred

    + Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions

    + Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation

    + Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation

    Preferred Qualifications

    + Experience with high-throughput transactional systems and distributed databases.

    + Familiarity with compliance frameworks (e.g., SOC 2, PCI-DSS).

    + Background in performance tuning and capacity planning.

    ABOUT WAYSTAR

    Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

     

    Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

     

    Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

    WAYSTAR PERKS

    + Competitive total rewards (base salary + bonus, if applicable)

    + Customizable benefits package (3 medical plans with Health Saving Account company match)

    + We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

    + Paid parental leave (including maternity + paternity leave)

    + Education assistance opportunities and free LinkedIn Learning access

    + Free mental health and family planning programs, including adoption assistance and fertility support

    + 401(K) program with company match

    + Pet insurance

    + Employee resource groups

     

    Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

     

    This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

     

    **Job Category:** Technology/Engineering

    **Job Type:** Full time

    **Req ID:** R2748