• IT Help Desk Technician Tier 2

    Robert Half Technology (Charlotte, NC)


    Description

    We are proactively recruiting for Tier II Help Desk Technicians to support future IT projects and long-term client needs. These positions serve as the escalation point for Tier I, providing a higher level of technical troubleshooting and user support.

    Responsibilities:

    + Manage tickets escalated from Tier I technicians, ensuring timely resolution

    + Troubleshoot and resolve advanced issues with operating systems, hardware, and enterprise applications

    + Support Active Directory, Office 365 administration, and user account management

    + Provide guidance, mentorship, and training to Tier I staff

    + Collaborate with IT teams to improve processes and recommend solutions

    Requirements

    Qualifications:

    + 2–3 years of IT support/help desk experience

    + Proficiency with Windows/Mac environments, Exchange/Office 365, and remote support tools

    + Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

    + Strong problem-solving and communication skills

    + CompTIA Network+ or Microsoft certifications preferred

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .