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Program Coordinator

Date Posted: Sep 5, 2025

Requisition ID: 465000

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services:

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:

Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision: Every child in Indiana thrives in a safe, loving, forever home.

Purpose: Ignite hope. Cultivate joy.

Role Overview:

Each state is required to have a Parent Locate unit to locate absent parents so paternity and child support orders can be established and enforced. This involves working with the local child support offices and other state and federal agencies. The unit assists with working reports so undistributed child support collections are timely distributed. Also, the unit assists with working on other reports to enhance the data of the system so collection processes are able to work appropriately for the collection of unpaid support.

The Program Coordinator contirbutes to the agency goal of increasing collections on delinquent child support cases via the BMV lien process. This position is to provide courteous and timely customer service to non-custodial parents (NCPs) and companies such as the Bureau of Motor Vehicles, insurance agencies, vehicle dealerships and county child support offices. CSB receives and stores titles in which liens have been placed in the effort to receive payment on cases in delinquent status.

This position is in the central DCS offices in downtown Indianapolis, Indiana.

Salary:

The salary for this position traditionally starts at $34,216 but may be commensurate with education or work experience.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

Responsibilities include:

+ Update custodial parents' and non-custodial parents' information in ISETS. This may include updating the non-custodial employer and addresses information in the database.

+ Use resources such as Panoptic, Justice Xchange, Bureau Motor Vehicle, Accurint, Federal Case Registry, and Federal Parent Locate Service Portal to collect information.

+ Recieve locate requests for the Title IV-D staff, out -of-state child support offices, as well as Child Support Bureau staffs. All locate functions are used to establish and enforce child support orders.

+ Research the various error reports to correct ISETS information. These reports display possible participant Social Security Number and Date of Birth errors in ISETS and research is completed to correct invalid information as needed.

+ Conduct locate searches for undistributed collecitons that are due to custodial parents and/non-custodial parents. These include Stale dated warrants, return warrants, and child support warrants.

+ Research the weekly WEAAD485 (Vehicle Lien Release) report. Report is researched to identify the location of the correct title for the individual identified on the report. Retrieve titles from cabinets, generate Title Release Letters, input "SENT" date of titles released into ISETS. Update the system with NCP's address information as needed.

+ Answer telephone inquiries and return phone calls from NCPs, county workers, automobile dealerships, insurance companies, etc. Calls are handled knowledgeably and courteously.

+ Work incoming mail appropriately and timely. Mail includes incoming titles, mechanic lien notices, and miscellaneous items.

+ Respond to e-mails located in the INCEUBMVLIENS mailbox.

+ Provide customer service to lobby visitors immediately, as needed.

+ Receive titles from BMV, update the Received Date in ISETS and file titles in storage cabinet.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

+ High school diploma or High School Equivalency.

+ Ability to provide excellent internal and external customer service skills.

+ Good organizational skills and detail oriented.

+ Ability to perform well in a fast paced/high volume work environment.

+ Excellent verbal and written skills.

+ Computer literate.

+ Ability to keep work information confidential.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 in election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.