• Help Desk Analyst II

    Robert Half Technology (Gainesville, FL)


    Description

    We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.

    Responsibilities:

    • Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.

    • Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.

    • Administer and support virtualized environments using VMware and Hyper-V.

    • Manage backup and recovery solutions, with a focus on Veeam.

    • Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.

    • Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.

    • Support multiple client environments, adapting to diverse business processes and infrastructure setups.

    • Create and maintain technical documentation, including troubleshooting guides and procedural workflows.

    • Collaborate in project work such as system upgrades, migrations, and client onboarding.

    • Communicate effectively with end users, providing clear updates and technical guidance.

     

    Requirements • Strong expertise in troubleshooting Microsoft environments, including Windows 10/11, Office 365, EntraID, and Active Directory.

     

    • Proficient in network troubleshooting, including routing, switching, and VLAN configurations.

    • Familiarity with virtualization platforms such as VMware and Hyper-V.

    • Experience with backup and recovery solutions, preferably Veeam.

    • Excellent customer service and interpersonal skills, with the ability to communicate clearly and professionally.

    • Ability to manage priorities across multiple client environments.

    • Experience with ticketing and documentation systems like ConnectWise.

    • Industry certifications such as CompTIA Network+, Microsoft certifications, Cisco, or VMware are highly desirable. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .