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Description

At Robert Half, we connect skilled professionals with leading organizations to help build successful businesses and careers. We are currently seeking an experienced Collections Specialist for one of our clients in San Diego, CA. If you have a passion for managing accounts receivable, strong communication skills, and enjoy problem-solving, this is an excellent opportunity to thrive in a collaborative and fast-paced environment. As a Collections Specialist, you will be responsible for overseeing and facilitating payment collections for past-due accounts while maintaining positive relationships with customers. This role requires excellent organizational skills, attention to detail, and a proactive approach to resolving outstanding balances in a professional manner.

Key Responsibilities:

+ Contact customers by phone, email, or mail to collect outstanding payments and discuss account discrepancies.

+ Maintain accurate records of all communications, payment arrangements, and account activity.

+ Research and resolve billing disputes or related issues in collaboration with other departments.

+ Monitor aging reports and follow up on overdue balances to minimize delinquency rates.

+ Assess customer payment history and recommend adjustments or escalations when necessary.

+ Support the month-end close process by providing accurate reporting of accounts receivable statuses.

+ Ensure compliance with corporate policies, procedures, and applicable laws relating to debt management.

Requirements

+ High school diploma or equivalent; a bachelor’s degree in finance, accounting, or related fields is a plus.

+ 2+ years of experience in collections, accounts receivable, or a similar role.

+ Strong knowledge of collections best practices and familiarity with accounting principles.

+ Proficiency with relevant CRM or accounting software (e.g., QuickBooks, Oracle, or SAP).

+ Exceptional communication, negotiation, and diplomacy skills.

+ Detail-oriented with strong organizational and time-management abilities.

Preferred Skills:

+ Bilingual in English/Spanish (ideal but not required).

+ Familiarity with dealing with B2B or B2C collections.

+ Advanced Excel skills (e.g., pivot tables, formulas).

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .