• Associate Representative - Sales

    WESCO (San Antonio, TX)


    As an Associate Representative - Sales, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

    Responsibilities:

    + Interacts with customers by phone or in person to provide information and to ensure best service possible.

    + Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.

    + Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

    + Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

    + Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.

    + Refers unresolved customer grievances to designated departments for further investigation.

    + Completes customer invoicing.

    + Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.

    + Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.

    + Prepares for, attends, and participates in weekly sales meetings.

    + Remains current on industry trends, market activity and competitor products.

    Qualifications:

    + High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred

    + 0-2 years of relevant experience

    + 1 year of sales experience preferred

    + Direct Sales (B2B) experience preferred

    + Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred

    + Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

    + Ability to build working relationships with other functional areas to best support mutual objectives

    + Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers

    + Ability to research and resolve customer issues

    + Strong written and verbal communication skills

    + Basic computer skills

    + Ability to effectively prioritize and execute tasks

    + Ability to build and maintain long-term relationships with customers