"Alerted.org

Customer Service Representatives – Housing Support & Mortgage Assistance

Remote Opportunities Available | Evening Shifts Required (until 8:00 PM)

Are you passionate about helping people during some of the most critical moments in their lives? Whether it’s supporting someone facing eviction or guiding a first-time homebuyer, your empathy and expertise can make a real difference.

We’re hiring Customer Service Representatives (CSRs) for two impactful teams: Multi-Family Housing Support and Mortgage Assistance. If you have a background in property management or mortgage lending and love solving problems while supporting others, we want to hear from you!

Multi-Family Housing Support CSR

What You’ll Do:

+ Assist renters, tenants, and property managers with housing resources and referrals.

+ Support callers facing eviction or homelessness with compassion and urgency.

+ Handle tenant complaints and rental inquiries with professionalism.

+ Use a knowledge base to provide accurate information and document calls in our system.

Must-Have Experience:

+ 2+ years in property management

+ 1+ year in a contact center or phone-based customer service role

+ High School Diploma or GED

+ Ability to work until 8:00 PM

Top Skills:

+ Empathy and active listening

+ Resourcefulness and problem-solving

+ Strong communication and documentation skills

Mortgage Assistance CSR

What You’ll Do:

+ Answer inbound calls related to FHA, VA, and conventional mortgage inquiries.

+ Provide guidance using FHA-approved FAQs and underwriting guidelines.

+ Support lenders with FHA Connection, certifications, and property insurance requirements.

+ Assist realtors, appraisers, nonprofits, and government entities with HUD-related processes.

Must-Have Experience:

+ 2+ years in mortgage (loan processing, underwriting, servicing, etc.)

+ High School Diploma or GED

+ Ability to work until 8:00 PM

Top Skills:

+ Knowledge of mortgage terminology and processes

+ Ability to navigate complex systems and guidelines

+ Clear and confident communication

Why Join Us?

+ Make a meaningful impact in people’s lives every day.

+ Be part of a mission-driven team that values empathy, accuracy, and service excellence.

+ Enjoy a supportive remote work environment with opportunities for growth.

Pay and Benefits

The pay range for this position is $21.61 - $23.32/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Sep 13, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.