"Alerted.org

Patient Accounts Representative

Clinical

Orange County, NC, NC, US

Pay Rate Low: 19.00 | Pay Rate High: 19.00

+ Added - 05/09/2025

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We are seeking a **Patient Accounts Representative** to join our driven research support team. This is an amazing opportunity to work with a department that contributes to a broad range of impactful health sciences research programs. As a team member, you will support the success of initiatives in areas such as basic science, translational research, mechanistic studies, and population health.

The Patient Accounts Representative serves as a key point of contact for patients and visitors, providing front-line support within the Accounting Office. This role is responsible for managing inquiries related to billing, account statements, and patient services while maintaining a professional and patient-focused environment.

Pay: 19/hr.

Terms: 11 month contract

Key Responsibilities

+ Greet and assist patients and visitors in a courteous and professional manner

+ Answer incoming phone calls and route inquiries to appropriate departments or team members

+ Respond to billing and account-related questions, explain statements, and guide patients through payment options

+ Accept and process payments; issue receipts and maintain documentation

+ Manage incoming and outgoing mail and faxes, including scanning, sorting, and distributing correspondence

+ Document patient interactions and inquiries accurately in accordance with office procedures

+ Work collaboratively with billing, clinical, and administrative staff to resolve account discrepancies

+ Maintain confidentiality and compliance with HIPAA and institutional privacy standards

+ Ensure a clean, organized, and welcoming reception and waiting area

Qualifications

Education & Experience:

+ High school diploma or GED required

+ 1–2 years of experience in a healthcare, dental, or customer service setting

+ Familiarity with billing systems, insurance processes, and EHR/EMR platforms preferred

+ Background in both dental and medical billing environments is highly desirable

Skills & Competencies:

+ Strong interpersonal and verbal communication skills

+ Professional demeanor and focus on providing exceptional customer service

+ Ability to prioritize and manage multiple tasks in a fast-paced setting

+ Proficient in Microsoft Office Suite and comfortable using digital records systems

+ Highly detail-oriented with strong problem-solving and organizational abilities

+ Knowledge of HIPAA regulations and a strong commitment to patient confidentiality

_This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!_

_\#LI-DNP_

_INDBH_

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.