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  • Principal Specialty Therapy Manager CRM - San…

    Medtronic (San Francisco, CA)



    Apply Now

    We anticipate the application window for this opening will close on - 15 Sep 2025

     

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

     

    A Day in the Life

     

    We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts} throughout the region. A valid driver's license is essential for this role, which also involves 20% amount of travel outside the territory, presenting opportunities for broader engagement.

     

    The Specialty Territory Manager is responsible for sales planning and execution, providing technical and clinical expertise and coordination of educational support to ensure safe adoption and growth of the Medtronic Micra VR & AV products (MICRA), EV-ICD, TYRX, and future Transcatheter/leadless or other innovative technologies. The Specialty Therapy Manager works closely with implanting teams and the Medtronic Cardiac Rhythm Management (CRM) field organization to drive sales execution, and procedural and practice success.

    POSITION RESPONSIBILITIES:

    + **Sales Execution and Market Development:** Responsible for the sale and promotion of the MICRA leadless product line and other innovative technologies. Post site activation, develops, executes, collaborates, and strategizes with sales leaders and field reps in achieving sales targets and implementing business plans. Ensure proper opportunity management through documentation using MPower (Salesforce).

    + **Technical and Clinical Expertise:** In close collaboration with technical field team (TFEs) this role provides clinical expertise for implanting centers, ensuring the advancement of site activation process and requirement completion, indication awareness, and providing technical support in accordance with the instructions for use, and best practices to facilitate procedural consistency and best clinical outcomes.

    + **Educational Support:** Provide support in close collaboration with TFEs for site performance and to facilitate safe growth. Assist in education and training activities with physicians, hospital support staff and Medtronic personnel. Stay abreast of and communicate clinical data regarding Medtronic products and Transcatheter/leadless Pacing therapies.

    Sales Execution and Market Development

    + Execute strategies and plans to achieve/exceed sales quota for commercial cases. Maintain and expand existing business and develop new business opportunities through account development.

    + Drive district sales strategy working with CRM sales representatives and sales leaders to achieve business plans within the CRM business. Contribute to the development of a strong team effort.

    + Assist with customer management of inventory ordering, shelf stock, and returns in collaboration with CRM Sales representatives.

    + Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.

    + Respond to customer requests and resolve complaints in a prompt and effective manner.

    + Maintain high standards of personal presentation and promote a professional personal and company image.

    + Probe to understand and confirm customers’ needs, handle objections and gain commitment. Educate customers to ensure that products are understood and used effectively.

    + Represent company at industry conferences and maximize potential by targeting specific customers to gain sales leads and pursue opportunities to promote the product portfolio.

    + Maintain knowledge of leadless products and other Medtronic leadless products IFUs for safe and effective use of devices.

    + Recognize and understand competitive products, industry trends, and CRM portfolio. Develop and implement strategies to counter competitor messaging.

    Technical and Clinical Expertise

    + Provide quality technical support and coverage of initial launch, relaunch, and customer critical implants to help sites achieve procedural success for safe growth

    + Provide coaching and product promotion support to Medtronic employees and implanting teams for implant procedures in accordance with Medtronic guidance.

    + Educate implanting teams on proper indications for procedures. Provide support on questions regarding device follow up and programming

    + Maintain knowledge of Clinical Evidence, and Transcatheter/Leadless product IFUs for safe and effective use of devices through proper patient selection

    + Help drive and maintain quality initiatives and global best practice initiatives.

    + Report device complaints to proper departments within quality assurance within Medtronic.

    + Develop and maintain comprehensive clinical and technical product knowledge. Understand current published relevant literature.

    + Liaison with R&D for technology improvements and next generation needs.

    Educational Support

    + Collaborate with TFEs in the oversight of local and national education and training activities including coordination and set up procedure simulators, facilitation of simulated procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post procedure.

    + Educational dissemination and training on patient selection

    Professional Development

    + Assist in training new hires within the Medtronic CRM Sales and Service team.

    + In collaboration with TFEs, assist with sign off for MTEs

    + Ensure proper Sales training dissemination on across the field

    Administrative Responsibilities

    + Submit accurate and timely expense reports.

    + Schedule travel arrangements to ensure multiple objectives are accomplished.

    + Maintain hospital eligibility/access with various vendor credentialing services.

    Communication

    + Maintains a high level of communication with appropriate CRM sales and leadership within assigned geography.

    + Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and other appropriate company personnel.

    + Always ensure a professional standard of written and verbal communication.

    BASIC QUALIFICATIONS:

    The successful candidate must possess:

    + Bachelor’s Degree and;

    + 7+ years sales experience in a hospital environment selling cardiac electrophysiology or cardiovascular implantable products; OR 4 years of Micra sales experience in a Specialty Therapy Manager role plus 3 years of selling or supporting cardiac electrophysiology or cardiovascular implantable products

    DESIRED/PREFERRED QUALIFICATIONS

    + Experience with support of cardiac pacemakers, transcatheter/leadless technology, electrophysiology, wires, catheters, delivery systems

    + Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology.

    + Experience communicating product market advantages to physicians and hospital administration.

    + Experience managing multiple accounts.

    + Experience teaching and educating medical personnel, peers and technical support personnel.

    + Expertise with Microsoft Outlook, Excel, Word and PowerPoint.

    + Excellent influencing and consulting skills.

    + Excellent interpersonal and written communication skills.

    + Ability to make timely and sound decisions.

    + Strong project management skills with experience coordinating programs.

    + Thorough working knowledge of medical terminology, medical procedures and the medical device industry.

    + Excellent customer service skills.

    + Effectively build and maintain positive relationships with peers and colleagues across organizational levels and functions.

    + Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.

    + Strong work ethic in accomplishing objectives of the position.

    PHYSICAL JOB REQUIREMENTS:

    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.

     

    + Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile

    + Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)

    + Frequent handling of equipment and supplies weighing up to 40 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height

    + Sitting, standing and/or walking for up to eight plus hours per day

    + Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids

    + Ability to wear a 5-7lbs lead apron for extended periods of time

    + Frequently required to manipulate objects, tools and controls

    + Frequent bending or stooping or balancing to manipulate cables and/or manage inventory

    + Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus

    A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView) .

     

    In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

     

    The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

    ABOUT MEDTRONIC

    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

     

    We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

     

    It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Medtronic will provide reasonable accommodation for qualified individuals with disabilities.

     

    This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

     

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

     

    Physical Job Requirements

     

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

     

    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

     

    Benefits & Compensation

    Medtronic offers a competitive Salary and flexible Benefits Package

    A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

     

    Salary ranges for U.S (excl. PR) locations (USD):USA: $55,000.00 - $55,000.00

     

    The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

     

    In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.

     

    https://www3.benefitsolver.com/benefits/BenefitSolverView?DO\_NUM=182665432&error\_page=errorpage&page\_name=public/download\_document¤t\_page=admin/refcenter/index&session\_co\_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007

     

    The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

     

    The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

     

    Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

    Further details are available at the link below:

    Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic)

     

    About Medtronic

     

    We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

     

    Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

     

    We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

     

    Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

     

    It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

     

    If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

     

    We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

     

    Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

     

    We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

     

    **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

    **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

    **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will…

    + **Build** a better future, amplifying your impact on the causes that matter to you and the world

    + **Grow** a career reflective of your passion and abilities

    + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning

    These commitments set our team apart from the rest:

    **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

    **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

    **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

    **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

     

    It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

     

    For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

     

    This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

     

    For updates on job applications, please go to the candidate login page and sign in to check your application status.

     

    If you need assistance completing your application please email [email protected]

     

    To request removal of your personal information from our systems please email [email protected]

     


    Apply Now



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