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Police Records Specialist II

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Police Records Specialist II

Salary

$54,100.80 - $76,044.80 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

155225

Department

Police

Division

Records & ID

Opening Date

09/05/2025

Closing Date

9/12/2025 9:00 AM Pacific

+ Description

+ Benefits

+ Questions

Description

Internal Recruitment only for current qualified classified City of Reno Employees

The successful candidate in this position will perform a variety of general and/or specialized office support, clerical, and technical work in support of assigned Police Department operations and services. They will collect, record, transcribe, maintain, edit, and retrieve confidential law enforcement data and information into computerized records management systems. They will also receive and provide assistance at the Public Counter telephonically and provide support and assistance to sworn and non-sworn functions and activities of the Police Department.

We currently have multiple vacancies in the Reno Police Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an internal recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

+ Assumes lead responsibility over assigned functional area and staff as assigned; plans, priorities, reviews, and participates in the duties and responsibilities of the assigned area; performs the more complex and technical work of the assigned functional area; participates in the development and updating of policies and procedures related to the operations of the assigned area.

+ Evaluates department training needs to ensure that employees are certified at the appropriate level for NCIC and NCJIS operation and to ensure compliance with Police Records Unit policies and procedures; create lesson plans for NCIC and NCJIS training; instructs classes that provide federal and state mandated training, certification, and re-certification to all sworn and civilian personnel; certifies that employees are incompliance with state and federal requirements for NCIC/NCJIS; works with employees to correct deficiencies.

+ Receives and processes police reports according to established guidelines; receives, logs, copies, and maintains warrants, information sheets, and case files; prepares records for scanning, microfiche, microfilm, etc., as appropriate.

+ Maintains a variety of records, files, and logs of criminal histories, warrants, subpoenas, citations, and related law enforcement information.

+ Time stamps and prepares all incoming police reports, cases, and documentation; scan, validate, and perform quality control on a wide variety of police records, reports, and materials including memos, letters, complaints, declarations, dispositions, warrants, citations, crime and traffic reports; screen and process accident and offense reports; reviews and rejects reports that do not meet minimum requirements; copies and disseminates reports to appropriate staff.

+ Act as a liaison with the court and other offices requiring transmission of documents and the coordination of criminal filings and court appearances, maintains records, and tracks such action.

+ Conducts specialized research; assists various law enforcement staff in locating and interpreting criminal histories and other needed information; disseminates information to department staff, outside law enforcement agencies, the public, and other employees according to established guidelines.

+ Assists the general public, City Staff, and external groups and agencies in person, over the telephone, or with written communications; receives reports and complaints; responds promptly and professionally to public, legal, and law enforcement for records and crime/incident reports; collects fees for requests as applicable; resolves complaints in an efficient and timely manner.

+ Types and processes of a variety of correspondence, reports, forms, and confidential documents from drafts, notes, or brief instructions; proofreads materials for accuracy, completeness, and compliance with departmental regulations.

+ Enter, retrieve, modify, validate, inquire and maintain data and information from a variety of State and local automated systems, including Nevada Criminal and Civil Information System (NCCIS) and Nevada Criminal Justice Information System (NCJIS) and local records management system, including stolen vehicles, articles, guns, and/or missing persons as well as Nevada Revised Statutes (NRS) wanted persons into the automated records management computer systems; makes entries of Reno Municipal warrants and NRS wanted persons in the local automated records management computer systems; update and maintain civil and criminal records; monitors and confirms outstanding warrants; receive and send teletypes.

+ Provides comprehensive and detailed data about each reported crime incident through the National Incident-Based Reporting System (NIBRS)

+ Reviews all field interview cards submitted by patrol personnel; determines if subject’s activity matches known modus operandi; completes criminal profiles including mug shots, driver’s license, and vehicle registration information; enters information into the Records Management System.

+ Receives and sorts cases according to crime classification; researches prior cases, criminal histories, and other background materials as requested; distributes cases to appropriate divisions for further investigation.

+ Contacts owners of stolen vehicles and property through phone calls or certified mail; prepares release documentation for property recovered by other agencies.

+ Receives all closed accounts and non-sufficient fund cases; prepares case reports and submits cases through detectives to the District Attorney’s Office.

+ Attends and participates in professional group meetings; maintains awareness of new technologies, trends, and innovations in the field of law enforcement records management; incorporates new developments as appropriate.

+ Performs other duties as assigned

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education:

+ Completion of a high school diploma or equivalent.

Work Experience:

+ Three years of experience in a criminal justice agency at a level comparable to a Police Records Specialist I with the City of Reno or two years as a confirmed Police Records Specialist I with the City of Reno.

Licenses and Certifications:

+ Must possess or have the ability to obtain valid National Crime Information Center (NCIC) certification for entry and inquiry of warrants into the Federal Bureau of Investigation’s National Crime Information Center (NCIC) and the Nevada State Criminal Justice Information Center (NCJIS) within six months of hire.

+ Must possess or have the ability to obtain State certification for the National Incident Based Reporting System (NIBRS) within six months of hire.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by September 12 , 2025, at 9:00 a.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Offices, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test along with a Training and Experience evaluation (T&E) weighted as follows.

Training & Experience Evaluation (T&E) = 80%

Cognitive Abilities Test = 20%

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessment once the recruitment has closed. This test will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on September 12 , 2025 . Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The

T&E must be submitted online at the time of application.

+ Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

+ Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

+ In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

+ Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

+ "See Resume" or "See above," etc., are not qualifying responses and will not be considered.

+ Changes or corrections to your responses cannot be made once your application packet has been submitted.

+ TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile .

Testing Accommodation:

If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner (https://forms.office.com/pages/responsepage.aspx?id=xlkxwGzVDEmnk2n5inJm5hKJZVq6B2RIl7ZZYs2g1p1UOVZTS0VOVDQ5MVVLMlFDWTdONlRIQVRaOCQlQCN0PWcu&route=shorturl) no later than the closing date of this announcement.

Employee/Veteran Preference (In the event of Tie Scores):

On promotional examinations (Rule VIII, Section 9) in the event of tie scores resulting from final rating, including seniority points, an employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.

Seniority Points:

Employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Rule VIII - Promotion, Section 9. Seniority Credit.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

QUESTIONS/UPDATES:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or [email protected] .

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, natioinal origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.

All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.

By checking "I understand", you certify that you have read and agree to the above statement.

+ I understand

02

Are you a current classified City of Reno employee?

+ Yes

+ No

03

Do you have a high school diploma or equivalent?

+ Yes

+ No

04

Which of the following best describes your qualifying paid work experience?

+ I have less than two years as a confirmed Police Records Specialist I with the City of Reno.

+ I have two years or more as a confirmed Police Records Specialist I with the City of Reno.

+ I have three years or more of increasingly responsible experience in a criminal justice agency at a level comparable to a City of Reno Police Records Specialist I.

05

Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.

06

Do you currently possess a valid National Crime Information Center (NCIC) certification?

+ Yes

+ No

07

If you answered “Yes” to the previous question, please skip to question 9.

08

If you answered “No” to the previous question, do you have the ability to obtain a valid NCIC certification within six months of hire?

+ Yes

+ No

09

Do you currently possess a state certification for the National Incident Based Reporting System (NIBRS)?

+ Yes

+ No

10

If you answered “Yes” to the previous question, please skip to question 12.

11

If you answered “No” to the previous question, do you have the ability to obtain a a State certification for NIBRS within six months of hire?

+ Yes

+ No

12

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.We will not score references such as "See Resume/Application" as a response.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

+ Yes

+ No

13

How many years of work experience do you have managing multiple priorities with competing deadlines?

+ I do not have any experience in this area.

+ Minimal, less than six months

+ At least six months but less than one year

+ At least one year but less than three years

+ At least three years but less than five years

+ At least five years or more

14

Describe your approach to managing the obstacles presented when dealing with multiple priorities that have competing deadlines.

15

Please detail any special assignments or satellite positions you have been on as a Police Records Specialist I and how that has prepared you for a Police Records Specialist II role.

16

Use the information found in the following scenario and instructions to answer this question. Assume the role of a Police Records Specialist II for your answer.

Scenario:An irate person comes to the front desk demanding a copy of several reports and doesn't want to pay for the reports. The receptionist advised you of the situation. As soon as you reach the front counter the customer starts to yell and use foul language directed at you.

Instructions:Detail the steps you would take to handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. will be evaluated.

17

Use the information found in the following scenario and instructions to answer this question. Assume the role of a Police Records Specialist II for your answer.

Scenario:You have observed a Police Records Specialist I frequently on their cell phone texting and browsing social media during their shift.

Instructions:Detail the steps you would take to handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. will be evaluated.

18

Use the information found in the following scenario and instructions to answer this question. Assume the role of a Police Records Specialist II for your answer.

Scenario:You are caught in the middle between two (2) Police Records Specialist I's complaining about each other.

•The first Police Records Specialist I claims the second Police Records Specialist I is bossy and tells other staff that she doesn't do her work.

•The second Police Records Specialist I has accused the first Police Records Specialist I of not doing her work.

•You have observed that the first Police Records Specialist I is a little slower and not getting as much work completed as the other Police Records Specialist I trainees.

•You are with the two Police Records Specialists in a private meeting area right now

Instructions:Detail the steps you would take to handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. will be evaluated.

19

Use the information found in the following scenario and instructions to answer this question. Assume the role of a Police Records Specialist II for your answer.

Scenario:A Police Records Specialist I comes to you regarding a missing person entry. There is no valid reason why the subject should be entered into NCIC. The Police Records Specialist I isn't confident enough to question the officer.

Instructions:Detail the steps you would take to handle this situation.

20

Use the information found in the following scenario and instructions to answer this question. Assume the role of a Police Records Specialist II for your answer.

Scenario:You are training a Police Records Specialist I on how to handle phone calls. On one of the calls they give out the wrong business hours. After the call, you inform them of the error, but the Police Records Specialist I responds with a bad attitude.

Instructions:Detail the steps you would take to handle this situation.

Required Question

Employer

City of Reno

Address

PO Box 1900Reno, Nevada, 89505

Phone

(775) 334-2223

Website

http://www.reno.gov/jobs

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