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Client Delivery Partner

Job Category: Professional Services

Meet Our Team:

As a Client Delivery Partner atPegasystem, you will be at the heart of our client success story, playing a pivotal role in our consulting organization and client engagement model.The Client Delivery Partner is accountable across the entire client engagement lifecycle, from driving account growth and supportingnew business through to successful delivery. This role holds ultimate accountability for client success and value realization, ensuring the full value of contracted services and software is achieved, independent of who performs the implementation—be it the client, a partner, or Pega Consulting. As the key delivery leader, they are fundamentally accountable for the account's overall health, client satisfaction, and long-term success

Picture Yourself at Pega:

Step into a high-profile role where your analytical prowess, thought leadership, and collaborative spirit will directlyimpactour clients' success and Pega's growth. As the ultimate problem-solver on the Account team,you'llhave the authority and responsibility to ensure exceptional client experiences from pre-sales through delivery.As a core member of the Account team, this roleis the ultimate owner of client escalations and has the authority to pull in and direct the activities of whatever resources are needed to resolve problems.

What You'll Do at Pega:

+ Spearhead enterprise-scale initiativesthat revolutionize how organizations operate, taking ownership of ACV targets, renewals, and consulting bookings while proactively mitigating risks before they impact delivery.

+ Leadclients throughthe AImodernization journeyfrom reimagining critical workflows to addressing technology currency and defining their future-state architecture

+ Forge trusted C-level partnershipswith client executives and stakeholders, becoming their go-to strategic advisor who translates complex technical concepts into clear business value.

+ Architect effective delivery strategiesthat maximize client ROI, governing execution with precision while ensuring clients fully leverage Pega's powerful capabilities across their organization.

+ Pioneer innovative approachesthat accelerate time-to-value, championing cutting-edge methodologies including blueprint, estimator app, constellation, and emerging platform capabilities.

Who You Are:

+ You'rea strategic orchestrator who thrives at the intersection of technology and business transformation. Your natural ability to build authentic connections ignites enthusiasm across diverse stakeholders—from technical teams to C-suite executives. When challenges arise, your innovative problem-solving instincts kick in, allowing you to navigate complexity with confidence and clarity.

+ What sets you apart is your unique combination of visionary thinking and practical execution. You can articulate compelling digital transformation strategies while simultaneously rolling up your sleeves to ensure flawless delivery. Your leadership transcends formal authority—you influence through expertise, empathy, and a genuine passion for client success.

What You've Accomplished:

+ Proven track record of Consulting Sales and Delivery leadership,particularly in driving innovation and digital transformation programs

+ Industry expertise in Banking and/or Capital Markets, with demonstrable experienceworking with large North American customers across both business and technology teams.

+ Expert in enterprise software delivery, with specific experience leading modernization initiatives that include workflow reimagination and addressing technology currency.

+ Ability to build and maintain C-level relationships, acting as a trusted advisor.

+ Strong understanding of business strategy and its connection to technology-led transformation.

+ Experience with cloud modernization—including network, hyperscaler(AWS, Azure, GCP), security, and governance principles—is a significant plus.

+ Excellent communication skills, with the ability to influence and impact clients and partners.

Pega Offers You:

+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive of pay plus bonus incentive & employee equity in the company

Job ID: 22503

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity