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Overview

The Mortgage Correspondence team handles a variety of member support and operational tasks, including responding to NFO messages, Qualified Written Requests (QWRs), and member concerns. They manage mortgage statement processing, fulfill letter requests, and update Online Letter Writer (OLLW). Additionally, the team assists with remediation efforts, such as executing mail merge processes, to ensure accurate and timely communication with members.

Potential Project: The correspondence team generates statements after the 16th of each month, when late charges are applied. On the 18th (or prior business day), a mass billing sweep runs through MSP for accounts on auto draft (Bill Mode 6) or bill and receipt (Bill Mode 9), covering over half the portfolio. The next business day, multiple teams review a passport report to ensure no accounts were missed. Per CFPB guidelines, reconciliation must be completed within four business days after the grace period ends. This multi-team process presents opportunities for streamlining and improved efficiency.

The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.

Responsibilities

+ Identify potential issues with mortgage statements

+ Review and understand the Monthly Statement Sweep Calendaring process

+ Create a billing request via MSP

+ Review mass requests after sweep has run

+ Utilize OnDemand application

+ Review the P113 report and verify accuracy

+ Other duties as assigned

Qualifications

+ Resourceful and a critical thinker

+ Basic to Advanced understanding of mortgage documentation

+ Able to multitask using various systems

+ Ability to identify process improvements and support implementation

+ Intermediate to advance Excel skills

+ Advanced written and verbal communication skills

+ Advanced skill collaborating with various business areas

+ Ability to work independently and in a team environment

+ Ability to work effectively and efficiently with automated systems

+ Basic research, analytical, and problem-solving skills

+ Basic organizational, planning and time management skills

+ Basic skill maintaining accuracy with attention to detail and meeting deadlines

+ Basic skill interacting with staff, management, vendors, members diplomatically & tactfully

Hours: Monday – Friday 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 26803