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Support Center - Irving

The Director - Outbound Transportation is responsible for the management of all outbound transportation operations for The Michaels Companies. This includes deliveries from Distribution Centers (DCs) to stores and DC to DC. This position provides leadership of over $100 million in spend across intermodal, TL, LTL, dedicated multi-stop TL, and on-demand delivery. The leader is an enabler of successful retail operations through superior execution and providing retail support via a communication team.

Major Activities

Leadership of Internal Partners & Team

+ Create an environment of operational consistency and continuous improvement through exceptional leadership of a team of transportation professionals.

+ Develop and leverage routines, process and reporting to deliver outstanding service to end customers.

+ Collaborate and proactively communicate with cross-functional business leaders on transportation initiatives, issues, and goals to ensure alignment and gain buy-in for business initiatives and changes. Primary business partners include distribution centers, supply chain planning, inventory management, store operations, finance, merchandising, technology, and human resources.

Drive Efficiency and Innovation

+ Identify optimal processes and external business partnerships to drive cost and service improvements across the enterprise.

+ Lead the identification and prioritization of domestic transportation reporting and technology enhancements that drive efficiency in transactional processes, eliminate manual activities, and enable efficient utilization of transportation staff.

+ Partner with supply chain team members and internal stakeholders to develop new delivery methods that enable future business needs.

Business Planning & Financials

+ Provide leadership to determine weekly, monthly, quarterly, and annual transportation capacity resource needs and ensure business plans and processes are actioned to ensure support of business volumes across nodes and channels.

+ Lead, establish, and enhance the operational and financial reporting that accurately forecasts outbound transportation operating plans.

+ Identify industry trends across to accurately plan for changes in capacity availability and rates. Adjust operational, financial, and contingency plans based on ever-changing market conditions.

Leadership of External Partners

+ Lead daily and weekly provider operational performance reviews, establishing expectations and driving accountability.

+ Partner with internal transportation sourcing organization to direct quarterly business reviews and build strategic partnerships.

+ Provide leadership that ensures measurement of business partner performance and continual identification of alternatives to ensure continuity of service and operations.

Other duties as assigned

Preferred Education/Experience

+ Bachelor’s degree or significant substitutable experience.

Minimum Type of Experience Required

+ 10+ years of experience in large-scale transportation/supply chain operations

+ In-depth experience utilizing and leveraging advanced transportation systems such as BlueYonder (JDA), ProShip, and FourKites.

+ Must have worked and led in an environment with highly automated transportation processes.

+ Deep and detailed industry knowledge and experience across all domestic modes: LTL, TL, intermodal, parcel, dedicated fleet operations, and on-demand home delivery.

+ Experience and ability to collaborate and communicate within a complex omni-channel retail organization.

+ Experience in working with ecommerce operations leaders to solve business and customer service challenges and issues.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit  www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all** **c** **ustomers** **to create, innovate and be better together.

_Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._

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EEOC Know Your Rights Poster in Spanish

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Federal FMLA Poster

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