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Overview

Mailchimp’s mission is to help small and mid-sized businesses grow through better marketing, data, and automation. With a singular view of SMBs and their customers, Audience Management sits at the heart of that mission, giving customers a unified view of

their contacts so they can segment, personalize, and activate marketing campaigns across every channel.

As the Principal Product Manager, AI for Audience Management, you will own the end-to-end strategy that turns raw audience data from hundreds of integrations into AI-powered recommendations, predictions, and autonomous agents. Partnering closely with Engineering, Data Science, Design, and GTM teams, you will invent and scale AI-native experiences that drive measurable growth for millions of Mailchimp users worldwide. This is a high-impact, cross-functional leadership role—ideal for a visionary product leader

who’s passionate about democratizing advanced AI for SMBs.

What you'll bring

+ 8+ years of product management experience, with 4+ years shipping AI Agents or AI/ML-driven Consumer and SaaS products at scale.

+ Demonstrated success guiding 0→1 and 1→n products from concept to global launch—owning strategy, execution, and post-launch growth.

+ Solid understanding of LLMs, prompt engineering, and AI engineering concepts such as vector databases; able to converse fluently with data scientists and engineers.

+ Proven track record driving measurable impact through experimentation, cohort analysis, and data-informed decision making.

+ Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field; advanced degree (MBA or M.S.) is a plus.

+ Passion for empowering small and mid-sized businesses—aligned with Mailchimp’s mission to help entrepreneurs grow through better marketing, data, and automation.

+ Bonus: Experience with Vibe coding and building your own prototypes with AI.

How you will lead

+ Own the end-to-end AI product vision to transform customer data into actionable recommendations, UI experiences, predictions, and autonomous agents that SMBs can trust and use every day.

+ Craft delightful, AI-native UI experiences – Partner with Design, User Research and Front-End Engineering to turn complex AI capabilities into simple, intuitive interfaces; prototype rapidly, validate with users, and ship polished end-to-end flows that make advanced AI feel effortless.

+ Translate customer problems and business goals into clear product requirements; run discovery, define use-cases, and prioritize features that unlock measurable value for millions of Mailchimp users.

+ Partner daily with Engineering, Data Science, Design, Research, and Marketing to prototype, iterate, and ship AI-native experiences that are intuitive, privacy-safe, and performance-driven.

+ Lead experimentation at scale: design A/B tests, analyze results, and double-down on insights to drive adoption, engagement, and revenue lift.

+ Build and nurture cross-functional alignment, presenting strategy and progress to executive leadership while synthesizing feedback from Sales, Support, and Customer Success.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.