• Helpdesk Assistant (Fulltime)

    Two95 International Inc. (Cherry Hill, NJ)


    Need Jr & Sr Helpdesk Support

     

    Title: Jr. Helpdesk Assistant

     

    Position: Full-Time with our client

     

    Salary: Market (Best possible)

    Requirements

    Job Description:

    • Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

    • When necessary provide onsite support.

    • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

    • Troubleshoot and resolve system hardware and software problems.

    • Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

    • Document processes and procedures as required.

    • Manage and maintain our customers’ networks.

    • Required to be part of the on call schedule.

    • Performs other duties and responsibilities as assigned by the MSP Manager.