"Alerted.org

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

+ Respond to incoming support requests in a timely and courteous manner.

+ Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.

+ Document and track all support requests in a helpdesk ticketing system.

+ Escalate complex issues to higher-level support staff as needed.

+ Install, configure, and maintain software applications and operating systems.

+ Perform regular maintenance tasks on hardware and software systems.

+ Provide end-user training on software applications and systems.

+ Communicate technical information to non-technical users in a clear and concise manner.

+ Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.

+ Other duties as assigned.

Education, Licensure & Certifications:

+ Bachelor's degree in computer science or related field preferred.

+ CompTIA A+ certification or equivalent experience required.

Experience:

+ 2+ years experience working in a helpdesk or technical support role.

+ Tier 2 experience preferred.

Benefits

If Interested please send your updated resume to : [email protected] include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.