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Manager Analytics

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today! We are looking for a Manager, Analytics.

A Manager of Analytics leads a team of Data Analytics Associates, Specialists, and/or Supervisors that are accountable for the successful execution and fulfillment of strategic program objectives. Reporting to a Senior Manager or Director of Analytics, an individual in this role is responsible to oversee various aspects of day-to-day operations, ensuring processes run smoothly, resources are optimized, and strategic goals are met. You will drive the day-to-day operations of a team through mentoring and providing direction to employees, monitoring work quality, and coaching on performance. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements, and propagates a continuous improvement culture across the team. This individual will drive high-performance through accountability and coaching, fostering a foundation of respect and trust with the analytics team, stakeholder community and other partners.

Essential Functions:

+ Mentoring, coaching, and contributing to the development of the team on standard policies, procedures and best practices while promoting professional growth

+ Developing and utilizing operational Key Performance Indicators (KPIs) to gather insights, track Performance, drive accountability and Customer delight

+ Owning execution and cross-functional accountability throughout WWT Supply Chain and IT

+ Ensuring Global Operations Data Strategy is carried out balancing strategic direction with the tactical needs of the organization

+ Ensuring complex issues are resolved across multiple reporting platforms and data sources

+ Making decisions in Analytics staffing and hiring decisions

+ Acting as a thought leader to challenge teams, elevate Performance and ensure continuous improvement

+ Communicating clearly to drive expectations and instill consistency amongst the team

+ Stewarding the culture through utilization of the World Wide Technology Integrated Management and leadership tools and concepts

+ Provide guidance as the Thought Leader around new technologies and practices in Data Analytics market today

+ Prioritizes multiple projects in varying sizes across Operations teams, making final decisions about priorities, timing and resources

+ Provide feedback/input to cross functional Analytical groups across the company to ensure consistency in process and delivery is met

QUALIFICATIONS:

+ Bachelor's degree required, preferably in Business, Computer Science, or Data Analytics, or Supply Chain Operations required (a combination of education, training, and experience may be considered in lieu of degree)

+ A minimum of 7 years progressive experience in a related field

Knowledge, Skills, and Abilities

+ Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

+ Efficiently and effectively communicates information to promote collaboration and High Performing team

+ Able to convey ideas clearly and succinctly through written communication

+ Persistent and determined in the face of adversity

+ Effectively manages their time to deliver work efficiently

+ Always applies a customer service mindset and strives to deliver customer delight

+ Demonstrates effective prioritization skills in an environment with many competing demands

+ Applies superior critical thinking skills to identify solutions to difficult problems

+ Comfortable and effective in presenting to and closely working with senior leadership

+ Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues

+ Proficiently establishes and continuously improves processes to deliver optimal organizational value

+ Effectively and efficiently organizes resources to get things done

+ Treats direct reports fairly, with positive intentions, and does not play favorites

+ Provides clear and productive direction to their team via thorough planning and effective communication

+ Does not avoid difficult conversations but addresses challenging direct reports in a timely manner through effective coaching

+ Effectively delegates work to direct reports, trusting them to perform without constant involvement

+ Genuinely cares about people on their team, both professionally and personally, and appreciates the contributions of each employee

+ Motivates and empowers individuals to be the best they can be - Successfully assembles talented teams by identifying and hiring the best people

+ Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed

+ Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency

+ Ensures that complex technical communications are crafted with non-technical audiences in mind; coaches others on the best way to simplify terminology and use visual aids to describe concepts

+ Ensures the right processes and practices are in place to support the generation of communications that allow for clear and consistent comprehension of complex and technical information across the business and externally

+ Successfully represents the business by consistently delivering emerging technical information in interesting and engaging ways to external stakeholders and the public, expertly explaining complex, technical concepts in a universally understandable way

+ Promotes a culture that values data-driven business decisions, products and processes

+ Provides input into and implements organization-wide plans to collect, store and use big data sets

+ Develops advanced analytical models and tools to interpret big data, and leverages results to accelerate innovation, synergies and transformation across the organization

+ Creates measures to maximize resource utilization; builds reports and tools to improve operational efficiency

+ Designs departmental improvements that impact the quality of products, services and processes

+ Serves as an expert in continuous improvement; develops department-wide measures to track improvements and monitor quality

+ Develops advanced or breakthrough insights from the interpretation of data; presents recommendations in a compelling way to support business decisions

+ Advises key stakeholders by continuously helping them to successfully navigate through critical business changes

+ Utilizes deep expertise and contextual awareness to explore complex issues with customers and provide trusted advice

+ Serves as a subject matter expert to others on new ideas and solutions that will improve current business processes and address challenges, and leverages other subject matter experts as needed to develop solutions

+ Strategically resolves the most complex or unusual problems escalated to this level; guides teams across disciplines to implement effective resolutions

+ Ensures that solutions for complex issues achieve the organization's objectives and standards, providing strategic guidance if an alternative needs to be developed

+ Understanding of Tableau, Power BI or analytical equivalent and their capabilities required

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $105,200.00 to 131,500.00. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

_If you have any questions or concerns about this posting, please email_ [email protected]_ _._

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.