"Alerted.org

Job Description

A client is looking for an Associate Network & Systems Specialist to sit onsite in Nyack, NY. This person will be responsible for supporting network and systems technologies within a local district. This person will be working closely with customer end-users to maintain and improve the environment. They will be troubleshooting escalated tickets through ServiceNow that could require Google Workspace, AD, or O365 administration, diagnosing and resolving networking issues, or configuring routers, switches or VLANs. This person will also be contributing to projects to migrate, upgrade, and enhance systems throughout the district. This person will be working directly with faculty and students, so they must have a strong customer service background and excellent communication skills. This person needs to be comfortable with pay between $32-38/hr depending on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5-7+ years of experience in technical support roles (10 years max) – someone driven to progress. Level 2 incidents

Strong background diagnosing and troubleshooting end-user systems and network incidents

Experience utilizing a ticketing system for incident prioritization and documentation

Hands-on networking experience in a Cisco environment, configuring and troubleshooting routers, switches, and VLANs

Experience with O365 administration; assigning licenses, configuring services, setting up custom domains for emails, managing security, deploying updates.

Strong Active Directory administration experience with expertise in AD Manager and AD Users & Computers (ADUC)

Strong customer service skills and communication, with strong ability to build relationships

At least 1 certification in the Networking or Systems space

Leadership qualities – will be delegating work to lower-level team members, giving guidance, and dealing with escalations Google Workspace administration experience

Experience in the education industry

Administration experience with Crowdstrike or other endpoint protection products

Experience with VOIP/Unified communications

Experience with virtualization and storage

Experience with printer management to manage how the printer is connected to the network at the print server level

Experience packaging applications in Intune or SCCM null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].