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Job Description

About the Role

We’re seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we’d love to meet you.

Key Responsibilities

• Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems.

• Set up, configure, and maintain desktops, laptops, and mobile devices.

• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.

• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.

• Accurately document incidents, troubleshooting processes, and resolutions.

• Support onboarding and offboarding processes: account setup, device preparation, and user orientation.

2 / 2

o macOS (Ventura, Sonoma), including Apple M-series hardware

o iOS configuration and support, including Apple ID/iCloud setup

o Windows 11, with expertise in imaging and end-user environment management

• Strong working knowledge of:

o Microsoft 365 (especially Exchange Online and Teams)

o Azure Active Directory / Entra ID

o Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)

o Conference room AV and office printer management

• Familiarity with endpoint security best practices, including:

o FileVault, BitLocker

o Antivirus solutions

o Multi-factor authentication (MFA) configuration

Pay rate: 25-37hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Qualifications

• 3+ years of IT support experience in mixed Apple and Windows environments.

• Technical proficiency with: Preferred Qualifications

• Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP.

• Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].