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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Supports oncology patients and their caregivers through the health care system by providing access to supportive services and helping them overcome barriers to care.

• Assists and navigates patients with identified external barriers as related to transportation, lodging, travel, and interpreter arrangements.

• Performs duties and responsibilities in accordance with policies and procedures and consistent with the goals and objective of the department and The Queen’s Medical Center (QMC).

II. TYPICAL PHYSICAL DEMANDS:

• Required: finger dexterity, seeing, hearing, speaking.

• Frequent: standing, walking, sitting.

• Occasional: kneeling, climbing stairs, walking on uneven ground, reaching at and below shoulder level, stooping/bending, squatting, lifting usual weight of 10 pounds up to 25 pounds, pushing/pulling usual weight of 10 pounds up to 25 pounds, carrying usual weight of 5 pounds, reaching above shoulder level.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• May be required to work at The Queen’s Medical Center – West Oahu.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Associate’s degree in a health related field; or two (2) years work experience in healthcare may be substituted for the educational requirement.

B. EXPERIENCE:

• Prior work experience in customer service or direct patient interaction.

• Knowledge of Microsoft Office applications, i.e. Word, Excel, and PowerPoint.

Equal Opportunity Employer/Disability/Vet