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Job Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

Housing & Food Services (HFS) has an outstanding opportunity for a Program Assistant to join their team.

Housing & Food Services supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and excellent service.

In Housing & Food Services, our DEIB statement reads: HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.

Position Purpose

Provide program operation support the Manager of Operations overseeing Local Point.

Duties

General

+ Act as point of contact for general support to unit employees, internal and external customers, vendors, etc.

+ Act as liaison to other Housing & Food Services areas; resolve problems that arise between staff and both internal and external customers

Staffing

+ Under the direction of the managers, support student employment processes by assisting with orientation, training, and scheduling functions

+ Consult with managers regarding staffing needs and support hiring, training and evaluation processes

+ With direction from the unit managers, schedule coverage for open shifts. Ensures compliance with timelines dictated by unit policy and/or the Seattle Fair Scheduling ordinance

+ Track new hires to insure that they receive the prescribed orientation, training and evaluations

Administrative

+ Document, implement, interpret and communicate procedures, work methods, forms, schedules and job priorities to meet the business needs of the Administrator and Unit Managers

+ Communicate program-specific policies and procedures to employees, customers and guests

+ Develop and prepare reports upon request, including activity reports for labor, accounts payable and/menu management

+ Use various systems including, inventory and menu management systems (CBORD), point of sale systems, document management systems (SharePoint), and timekeeping system (Workday), to track and edit information and prepare reports for leadership team

+ Act as a liaison between Food Service System Specialist and unit computer users and assist with troubleshooting software problems and referring hardware malfunctions as necessary

+ Assist General Manager with scheduling meetings and special projects

Operations

+ Under the direction of managers’ predetermined par levels, may process and call in orders

+ Assist manager in the counting of monthly inventory

+ Update signage, including menu and pricing boards

+ Under the guidance of the Dining Operations Marketing Specialist, maintain accuracy of online menus, Carousel digital signage, and other guest facing communication in unit

+ Responds to Txt N Tel digital feedback within one business day

CBORD

+ Ensure unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.

+ Perform and coordinate data input into CBORD FSS system following established protocols, including orders, invoices, inventory, transfers and service menus. Identify and escalate suspected errors or issues to manager or Dining Systems.

+ Generate and print reports or worksheets from CBORD FSS system, including order guides, production sheets, recipes and inventory tally sheets.

+ Take inventory counts using tally sheets from CBORD FSS system.

Position Dimensions

This position will support overall operational and customer service needs for Local Point and may to perform additional, related duties (as appropriate, within job classification).

Minimum Qualifications

High school graduation or equivalent

AND

Two years of clerical experience.

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Preferred Qualifications

+ Clerical experience that demonstrates competence to direct staff, prioritize work and communicate effectively with a diverse group of staff and customers.

+ Knowledge of standard Microsoft Office applications.

+ One year of experience that demonstrates working knowledge of a food production and service operation including receipt and handling of perishable foods, experience receiving goods and services from external customers, filling schedules and maintaining recipe and menu databases.

Condition of Employment

+ A satisfactory outcome from the employment verification and reference check processes.

+ Washington State Food Card within two weeks of hire and maintenance thereafter.

+ Possession of a valid State of Washington Driver’s License to drive UW vehicles.

Compensation, Benefits and Position Details

Pay Range Minimum:

$44,256.00 annual

Pay Range Maximum:

$54,732.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.