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Job Description

**UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS)** has an outstanding opportunity for a **Financial Counselor Lead** .

WORK SCHEDULE

+ 100% FTE (40 hours per week)

+ Monday - Friday; 8:00am-4:30pm

+ Day Shift

+ Hybrid after a 6-month probation period

POSITION HIGHLIGHTS

+ This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period.

+ Serve as a team lead, supporting staff through training, guidance, and performance feedback. Collaborate with the supervisor to assign tasks, monitor quality, and resolve issues.

PRIMARY JOB RESPONSIBILITIES

+ Interview patients to assess insurance coverage and refer uninsured patients for Medicaid or Financial Assistance screening

+ Train, orient, and support new Financial Access Specialist (FAS) staff

+ Review and correct team members’ work for policy and procedural compliance

+ Monitor, evaluate, and recommend updates to policies and workflows

+ Provide cost estimates and review payment options with patients

+ Guide patients through Financial Assistance processes and track application status

+ Communicate with external agencies (e.g., DSHS, AEM) to verify application progress

+ Obtain required patient signatures on financial forms, such as Notices of Non-Coverage

+ Coordinate with supervisors to resolve unclear insurance or coverage issues

+ Participate in special projects and stay current through training and education

REQUIREMENTS

+ High school diploma or GED certificate

+ Three years of experience in a medical office setting

+ An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs?utm\_source=chatgpt.com) Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$53,784.00 annual

Pay Range Maximum:

$76,932.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.