• RV Parts Manager

    Alpin Haus (Oak Ridge, NJ)


    RV Parts Manager

     

    Oak Ridge, NJ

     

    Full Time

    Experienced

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    Position Summary:

    The Parts Manager oversees the operation of an RV Parts and Accessory retail store, including shipping, receiving, and the activities of the parts sales counter.

     

    Salary: $45,000-$75,000 annually

    Job Duties:

    + Monitor the general financial status of the department daily to ensure staffing, customer payments, and overall business meets budgeting goals; make adjustments where needed

    + Generate business through creative advertising channels; work with the Marketing department on development of media and related materials

    + Resolve customer issues promptly and follow up to ensure excellent service and satisfaction

    + Gain knowledge of various Inventory units and functionality of accessories to efficiently assist customers and answer questions

    + Monitor inventory levels and make adjustments to incoming orders as necessary

    + Walk retail floor daily to ensure shelves are stocked, items are tagged and priced correctly, and that merchandise presentation is appropriately targeted and appealing

    + Balance staffing and budgeting to meet company goals

    + Provide support to team members in researching hard-to-find products and non-routine customer and technician requests

    + Build Relationships with manufactures and suppliers to enhance the buying process and to negotiate prices on large scale purchases

    + Work with Sales and Service Management to improve communication across departments and strengthen the customer experience.

    Supervisory Responsibilities

    This position supervises the Camping Advisors and the Parts & Receiving Specialist (where applicable).  Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

    Qualifications

    + High school diploma

    + 1 year experience working in a parts department or related retail environment

    + 1 year experience in a supervisory role

    + Previous experience with automated inventory system helpful

     

    Competencies

     

    + Good verbal communication skills, and a friendly, professional demeanor to react positively to a wide range of customer interactions

    + Good math, computer and data entry skills

    + Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting

    + Ability to work in a collaborative team, in a fast-paced environment