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Now Hiring: Front Desk Manager at The Coeur d'Alene Resort Spa

Be the first step in creating unforgettable spa experiences for our guests

About The Coeur d'Alene Resort Spa:

The Coeur d'Alene Resort Spa is a luxurious 30,000 sq ft lakeside sanctuary nestled on the shore of Lake Coeur d'Alene,

open daily year-round from 8AM to 8PM. With a dedicated team of 100+ professionals, the spa features 21 treatment

rooms, a meditation lounge with sweeping water views, and a full suite of fitness, hydrotherapy, sauna, and salon

amenities. Inspired by the natural beauty of the Pacific Northwest, we offer signature experiences - from the Vichy

Shower to the multi-hour “Mountain Mineral Kur” - all set against a backdrop of award-winning service and stunning

surroundings.

The Role:

Reports to:

Primary Report: Assistant Spa Manager (Secondary Report - Spa Director)

Who Reports to Front Desk Manager: (1) Front Desk Supervisor, (10-12) Front Desk Attendants, and (1) Spa Booking

& Inventory Coordinator

Hours:

Will generally follow a set schedule but may vary based on business needs (full time – 40 hours per week). Requires

weekend, evening, and holiday availability.

Overview:

Supports the Spa Front Desk in keeping the spa running smoothly by leading the Front Desk Team with positivity,

professionalism, and a Guest-first mindset. This is one of the largest and most critical leadership positions at our spa,

responsible for managing a fast-moving team that supports a spa of 85–100 team members and operations running daily

from 8AM–8PM. Acts as a strong, reliable presence for new hires, helping to train, guide, and set the tone for excellent

service. Handles both Team Member and Guest issues with care and confidence, maintaining composure under pressure

and ensuring the team performs at its highest level. Above all, ensures every Guest enjoys a seamless, elevated spa

experience from the moment they arrive until the moment they leave.

Duties:

• Supervision: Manages and supports the Front Desk Team – (10/15 team members) - providing guidance and

addressing their needs

• Independent Department Leadership: Owns the Front Desk department with minimal oversight, taking full

responsibility for operations, team performance, and guest experience, and driving the department's success with

initiative and accountability.

• Training: Assists in training new Front Desk hires

• Operational Oversight: Managing daily front desk operations (being fully rounded with the menu offerings or

know what resources to utilize to do so), including check-in/check-out processes, and Guest inquiries

• Guest Service: Maintaining a welcoming and professional atmosphere, addressing Guest needs and concerns, and

ensuring guest satisfaction.

• Staff Management: Training and development of front desk staff – offering suggestions and feedback to the desk

team as needed.

• Staffing Oversight: Manages front desk scheduling, handles call-outs, and ensures appropriate coverage to

maintain smooth spa operations.

• Policy Enforcement: Assist in maintaining high service standards – providing kind confrontation to the Spa

Front Desk Team when they are not following protocols

• Team & Technical Support: Assists team members in resolving operational/technological issues while utilizing

strong mathematical skills and proficiency with technology, including our booking and point-of-sale systems.

• Empowerment: Our Front Desk Manager is entrusted with the authority to make informed, independent

decisions in real time to support both our guests and team. This includes handling situations such as approving

guest accommodations or discounts, managing unexpected staffing needs, and addressing operational challenges

to ensure a seamless spa experience.

• Manager on Duty: Acts as Spa MOD in the case that our Spa Director or Assistant Manager is not here

• Schedule: Review/proofread the Front of House Schedule (Front Desk, Valet, Rec)

• Retail: Restocking retail shelves as needed and assists the Inventory Manager as needed

• Other Duties: Other duties as assigned

Why Join Us:

+ Be part of a nationally recognized spa in a stunning lakeside setting

+ Help guests relax, rejuvenate, and feel their best

+ Work alongside a dedicated and supportive team

+ Enjoy consistent weekday hours with no nights or weekends

Pay:

$20 per hour

Benefits & Compensation

Daily Perks:

+ Employee meals

+ Free parking

+ Uniforms provided with in-house laundry service

+ 20% discount at all resort restaurants

+ 10% discount at participating local businesses

+ Free daily cruises (subject to availability)

+ Discounted room and golf rates

Health & Wellness:

+ Medical, dental, vision, and life insurance (available to full-time employees after 60 days)

+ Access to an on-site clinic exclusive to resort employees with benefit coverage

+ Flexible reimbursement plan

Retirement:

+ 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)

Paid Time Off:

+ After 6 months: 7 days

+ After 1 year: 10 days

+ After 2–4 years: 15 days

+ After 5+ years: 20 days

Holiday Pay:

+ Time and a half for hours worked on Thanksgiving and Christmas