• IT Support Specialist

    Access Dubuque (Dubuque, IA)


    IT Support Specialist

    Origin Design

    1 Positions

    ID: 81024

    Posted On 09/08/2025

     

    Job Overview

     

    Your future starts here.

     

    Job opening.

     

    IT Support Specialist

    DUBUQUE, IOWA

    About Origin Design

     

    Origin Design is an employee-owned Architectural, Engineering, Surveying, and Design firm. Our IT team manages a modern Microsoft-focused environment that integrates Microsoft 365, Entra ID, Intune, Windows Server, Nutanix AHV, Aruba networking, Sophos firewalls, Rubrik backups, SentinelOne, KnowBe4 security awareness, and Mitel/Teams communication systems.

    Position Summary

    The **IT Support Specialist** serves as the primary point of contact for Tier 1 IT support requests, providing technical assistance and ensuring reliable system performance across the organization. Supporting approximately 70 employees, this role reports directly to the IT Operations Manager.

    Key Responsibilities

    •Provide first-line support for Windows 10/11, Microsoft 365, and end-user devices

    • Manage user accounts, permissions, and groups in Entra ID / Active Directory

    • Support Microsoft Intune, Endpoint Manager, and Autopilot deployments

    • Assist with networking, VPN, and mobile device configurations

    • Provide support for Mitel phone systems and Microsoft Teams

    • Contribute to security awareness initiatives using KnowBe4

    • Document incidents, resolutions, and IT procedures

    • Assist with onboarding, updates, and IT projects as assigned

    Qualifications

    • 1–3 years of IT support experience (professional services preferred)

    • Proficiency with Microsoft 365 and Windows operating systems

    • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

    • Experience with Intune or other endpoint management platforms preferred

    • Familiarity with hybrid Active Directory, virtualization, firewalls, or backup solutions is a plus

    • Microsoft certifications (MS-900, MD-102, AZ-104) or equivalent experience preferred

     

    Career Development

     

    This position provides structured growth into Systems Administrator I, offering hands-on experience with enterprise-grade Microsoft cloud services, endpoint management, security platforms, and hybrid infrastructure.

    Benefits

    + Work-life balance

    + Flexible work schedule

    + Remote working options

    + Competitive compensation package

    + Discretionary bonuses

    + PTO

    + Paid holidays

    + Paid Parental Leave

    + ESOP Employee Ownership

    + Strong health care plans

    + Life insurance coverage

    + 401k program with employer match

    + Full Employee Assistance Program

    + Gym membership for you and your spouse

    + Health Savings Account with employer match

    + Continuing education

    + Tuition assistance

    + Relocation assistance

     

    How to Apply.

    Please send a cover letter and resume’ to:

    https://origindesign.com/careers** **.

     

    Origin Design is an equal opportunity employer. Women and minorities are encouraged to apply.

     

    Primary Contact

     

    12432

     

    , Human Resources

     

    563-556-2464

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Information Technology/Telecommunications

     

    Location

     

    Dubuque, IA

     

    Shift

     

    First Shift

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Benefits

     

    Health Insurance

     

    Dental Insurance

     

    Vision Insurance

     

    Life Insurance

     

    Retirement Plan

     

    PTO (Paid Time Off)

     

    Paid Holidays

    Qualifications

    Experience

    1-2 Years

     

    Company ID

     

    1186

     

    Job REQ #

    \# Positions

    1

     

    Start Date

     

    20250908

     

    End Date

     

    20251231

     

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    0

     

    TH Ad

     

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    Origin Design

     

    About the Company

     

    Origin Design is a full-service professional design firm offering architecture, engineering, field services and land survey. We ‎deliver impactful, sustainable solutions to help the clients and ‎communities we work with thrive and grow.

     

    We’ve worked hard to develop a culture of collaboration and position our employees for success. If you join our team, we will help you grow your skills and encourage your creativity.

     

    Benefits at Origin Design

     

    We understand the importance of work-life balance, and our benefits reflect that commitment.

     

    + Discretionary bonuses

    + Educational reimbursement

    + Employee ownership

    + Flexible work hours

    + Health and wellness benefits

    + Sense of community, fun events

     

    Your future starts here. To learn more, go to **origindesign** .com.‎