• Vendor Management Analyst

    University of Michigan (Ann Arbor, MI)


    Vendor Management Analyst

    Job Summary

    Manages the performance and relationships of revenue cycle services and solutions vendors. Serves as the primary liaison, resolving issues and supporting collaborative partnerships. Follows established vendor management processes to onboard, support, and evaluate vendors' aiming to control costs, manage risks, and maximize service efficiency.

     

    Mission Statement

     

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

    Responsibilities*

    + Develops and maintains productive, long-term relationships with vendor partners and internal stakeholders.

    + Serves as the primary contact for vendor communications, fostering trust through timely and competent responses.

    + Collaborates with internal teams and vendors to identify, address, and resolve operational issues.

    + Acts as a subject matter expert (SME) on operational and vendor management processes.

    + Coordinates and delivers training to vendor partners on updated processes, policies, and practices; collaborates with internal training teams as needed.

    + Documents and improves workflow processes alongside relevant teams.

    + Monitors vendor performance to ensure contractual obligations are met; promptly addresses and tracks concerns through resolution.

    + Plans and facilitates regular meetings with vendor partners, including agenda preparation, minute-taking, and follow-up tracking; involves relevant stakeholders as appropriate.

    + Participates in RFP processes and contract renewal/onboarding activities.

    + Prepares and delivers performance reports and analysis, including issue tracking and continuous improvement recommendations.

    + Manages the end-to-end vendor relationship, including contract input and resolution of post-contract issues (e.g., inventory tracking, claims).

    + Identifies operational inefficiencies and recommends workflow enhancements to improve experiences for patients, clients, and vendors.

    + Performs other duties as assigned.

    Required Qualifications*

    + Bachelor's degree in finance, Business Administration, Health Administration, or related field (or equivalent relevant experience).

    + 2-5 years of relevant experience as an analyst, reimbursement, or AR management role within revenue cycle of a health care system.

    + Strong analytical skills; experience in data analysis and reporting.

    + Proficiency with billing software and electronic health record (EHR) systems.

    + Demonstrated ability to work both independently and collaboratively within a team.

    + Excellent organizational, problem-solving, and critical thinking skills.

    + Strong written, verbal, and interpersonal communication abilities.

    + Experience in project management, including workflow/process improvement.

    + Ability to prioritize and manage multiple projects and deadlines.

    + Experience working with personnel across various organizational levels demonstrates discretion and professionalism.

    + Experience in the healthcare setting and knowledge of relevant regulatory guidelines preferred.

    + Commitment to team support and continuous improvement.

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    268002

     

    Working Title

     

    Vendor Management Analyst

     

    Job Title

     

    Financial or Bus Analyst Inter

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Mobile/Remote

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Exempt

     

    Organizational Group

     

    Exec Vp Med Affairs

     

    Department

     

    MM Rev Cycle (PTO)

     

    Posting Begin/End Date

     

    8/28/2025 - 9/11/2025

     

    Career Interest

     

    Finance