"Alerted.org

Quality Communications Specialist

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

In order to support quality initiatives for inpatient and outpatient care, this position will have dual reporting to the Quality Department and to the Sr. Director of Internal and Executive Communication in the Department of Communication. This role will serve as the point-of-contact for all internal communication activities within the Quality Department, including advising and supporting executive leaders on communication strategies and tactics. This position will implement effective employee communication and support change management initiatives across the inpatient adult enterprise, based on Quality's strategic direction and priorities. This role will provide support for organizationalchange and developing a culture of caring, teamwork, trust, innovation, and inclusion. Additionally, this role will provide executive communication support for the chief medical officer and their leadership team.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

**55%** Provide all communication support for Quality executive leadership, based on strategic direction and priorities. Support leadership and executive positioning by determining effective ways to motivate all levels of staff using communication. Develop in-depth knowledge of the Quality Department and project teams within the clinical enterprise. Collaborate with other key stakeholders to positively impact engagement, culture, and organizational effectiveness. Writes and maintains communications content for various delivery methods. Provide all communication support for Quality executive leadership, based on strategic direction and priorities. Demonstrate collaboration and teamwork both with internal and external stakeholders. Exercise decision-making skills as well as forward thinking in developing creative solutions.

**10%** Coordinate and develop communications for large projects, multiple projects and projects with high visibility. Identifies appropriate delivery methods, including presentations, targeted email, printed documents, newspaper articles, and web pages. Analyze, compare and evaluate various courses of action with authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Manage vendors who provide creative support for employee-directed initiatives, including but not limited to designers and printers, freelance writers, marketing specialist, speech writers ? as needed.

**20%** Support chief medical officer for all executive communications to the institutional and the Office of Clinical Affairs. This support also extends to the CMO leadership team as needed and appropriate.

**5%** Increase employee engagement and identify and train champions for internal programs designed to improve organizational effectiveness.

**10%** Collaboration with project teams and other key stakeholders on content prioritization: Work closely with employee and leadership communication team to align organizational effectiveness, value initiative and project management communication efforts with broader employee and leadership communication strategies and priorities. Develop, track and monitor communication measurements that are strategic, measurable, timely and realistic. Serve as a communication coordinator for specific special projects or departments. Work with other constituents in the Department of Communication to improve relationships across units of the UMHS.

Required Qualifications*

+ Minimum of an undergraduate degree in communication-related field: marketing, communication, public relations, strategic communication, journalism, business communication or relevant field

+ 0-5 years professional experience in public relations, promotions, marketing or communications in a professional setting

+ Excellent written and verbal communication skills, including the ability to craft communications using proper grammar and spelling.

+ Able to proofread communications written by others and edit for accuracy.

+ Proficiency in Microsoft PowerPoint, Excel, Outlook, Word, and Adobe Acrobat

+ Basic knowledge of graphic design software including Canva and Adobe Suite or similar programs; ability to work with graphic designers to create digital signs, screensavers, and other visual media needs

+ Basic knowledge of photography and videography; ability to plan and execute video scripting and production; coordinates with video team on editing and final production of videos.

+ Basic knowledge of how to use website content management systems such as SharePoint.

Desired Qualifications*

+ Direct experience in a health care and/or academic medical center

+ Experience supporting executive communication

+ Comfortable in a multi-layered organization with complex relationship and executive reporting

+ Proven experience generating client satisfaction and developing solutions in complex matrixed organizations

+ Experience maintaining electronic communication vehicles, websites, blogs, social media

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

268373

Working Title

Quality Communications Specialist

Job Title

Communications Specialist

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Mobile/Remote

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Quality - Quality Admin

Posting Begin/End Date

9/08/2025 - 9/22/2025

Career Interest

Communications & Marketing