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Summary:

National Power is actively seeking an Inside Sales Engineer (ISE) for our Power Quality division. Reporting to the Vice President of Power Systems, you will be a vital member of the sales team supporting Outside Sales/Account Managers and customers with their uninterruptible power supply (UPS) needs. We're looking for someone with an Electrical/Electronic background that has the experience, or aptitude, for a customer-facing role.

In this role, you will provide technical assistance, including configuration and quoting of UPS and related equipment and services for mission-critical applications. You will work in close coordination with the broader sales team to ensure excellent customer support.

This position offers potential advancement to more senior sales roles in a fast-growing company.

Essential Duties & Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

+ Manage to incoming calls and emails from technically knowledgeable customers regarding formal and informal inquiries about UPS solutions

+ Collaborate with Outside Sales/Account Managers and Order Management specialists to provide superior continuity of support and service

+ Provide technical expertise on products and services for data center and mission-critical power applications, primarily uninterruptible power supplies (UPS)

+ Be an expert on major OEM UPS products

+ Review project inquiries and create sales quotes using Business Central (BC), Eaton Bid Manager, and other internal or vendor-supplied tools

+ Manage workflow, opportunities, and activity documentation in our ERP system, D365 CRM in conjunction with Account Managers

+ Assist with UPS system and battery charging to maintain physical inventory integrity in the Raleigh, NC warehouse

+ Support inventory management and operational tasks as needed

+ Coordinate non-concurrent service sales lead distribution processes

Education/Experience/Skills:

+ BS or AAS degree in electrical engineering technology or equivalent work experience

+ Three or more years of technical experience in the electrical/electronic equipment industry

+ An understanding of various UPS applications and OEM product lines

+ Prefer an understanding of various UPS applications and OEM product lines

+ Prefer hands-on experience with electrical systems, particularly UPS or other power quality equipment

+ Strong customer focus with customer-facing experience required

+ Solid English communication skills

+ Proficiency in Microsoft Office Suite applications, particularly Excel and Word

+ Strong organizational and communication abilities

Compensation and Benefits:

+ We are a performance-based company and pay will ultimately reflect the employees’ productivity and overall performance

+ Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)

+ Up to 9 paid company holidays

+ Paid sick time

+ Company-paid Life Insurance ($75,000)

+ Company-paid Short-term and Long-term Disability Insurance

+ Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.

+ 401(k) retirement savings plan with company matching

+ Health Savings Account (HSA)

+ Flexible Spending Accounts (FSA)

Physical Demands

+ Ability to sit for an extended time, up to 8 hours

+ Frequently required to utilize hand and finger dexterity; typing

+ The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)

Additional Info:

+ Criminal background checks and pre-employment drug screens are required

+ This is an in-office position based in Raleigh, NC

Equal Opportunity Employer:

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.

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