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Job Summary

The Manager of Core Operations oversees the operational success of the Youth Advocate Program (YAP), ensuring seamless team management and development, program delivery, quality control, and evaluation. This position manages a staff of Supervisors and Youth Advocate III team members. The Manager of Core Operations is the key external face of the YAP in the community with public school personnel, other nonprofit agencies, parents, and students while supporting the Regional Director in achieving performance objectives.

Essential Job Functions

+ Oversee the operational success of the Youth Advocate Program (YAP) ensuring seamless team management and development, program delivery, quality control, and evaluation to deepen alignment and ensure successful implementation of the current Core Services Model.

+ Cultivate new and manage existing relationships with public school personnel, such as principals, assistant principals, custodians, security staff, teachers, special education instructors and counselors, to ensure sufficient space and resources for HWSC staff and access to services for YAP students.

+ Create and maintain network with other nonprofit agencies to connect YAP students with additional services, where necessary.

+ Develop and implement strategies to ensure students receive an optimal array of services and to maximize synergies among HWSC program areas, including academics, employment, post-secondary, senior satellite, and Beyond the Bell.

+ Develop and implement systems for determining student enrollment levels and ensure HWSC has maximized its enrollment capacity.

+ Instill a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.

+ Facilitate increased collaboration among YA Supervisors to guide them toward being a cohesive, high-performing peer group with constructive team dynamics.

+ Transport youth participants (in personal cars and agency vans) safely and efficiently as required.

+ Assist and support the Manager of Core Programming (MoCP) as needed.

+ While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

+ Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.

+ Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.

+ Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

+ Bachelor’s degree in public education, employment training, youth development, emerging workforce development or a related field required.

+ Minimum 5 years of related experience required.

+ Minimum 3 years of supervisory and leadership experience required.

Special Requirements

+ Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

+ Ability to manage through complex systems and proven experience negotiating win-win agreements.

+ Ability to solicit input and proactively evaluate business, program and youth needs; ability to take initiative and look beyond the obvious for program solutions.

+ Skills to use technology as a management reporting tool.

+ Project management skills for managing complex, multifaceted projects resulting in measurable successes and program growth.

+ Advanced group facilitation skills.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Must be able to work a variable scheduling including evenings and weekends

+ Must be able to drive to and from multiple work/school sites during your work shift

+ The following physical demands are required:

+ Occasional sitting (up to 4 hours)

+ Occasional standing (up to 1 hour)

+ Occasional walking (up to 2.5 hours)

+ Occasional driving (up to 8 hours)

+ Continuous balancing (up to 8 hours)

+ Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)

+ Lifting up to 50 lbs. (staff may be required to move and lift desks, set up tables, large screens, backdrops, etc.), 10-15 lbs. on a daily basis

+ Carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis

+ Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)

+ Occasional exposure to dust, fumes, gases or chemicals is apparent.

+ Protective clothing or equipment required: Close toed shoes; Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation

+ Ability to change positions as needed

SPECIAL CONSIDERATIONS

+ May be required to climb stairs as necessary

+ May be required to transport students to community events or home sites that may occasionally expose employee to cigarette smoke, cleaning supplies, recreational marijuana, pets etc.

$65,000 Minimum pay rate, $95,000 Maximum pay rate, based on experience.

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

Requisition ID: 2618