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The Payment Processing Representative plays a key role in supporting government and municipal clients by ensuring timely and accurate processing of payments. This position is responsible for managing a high volume of transactions, resolving customer inquiries, and maintaining detailed records in compliance with established procedures. Success in this role requires strong attention to detail, effective communication skills, and a commitment to delivering high-quality service in a fast-paced, customer-focused environment.

Job Functions

+ Handle inbound customer calls from start to resolution, processing payments, addressing payment inquiries, resolving complaints and providing requested payment information.

+ Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction.

+ Adhere to security protocols and confidentiality standards when handling sensitive financial information.

+ Maintain detailed and accurate records of all transactions in accordance with company policies and regulatory requirements.

Basic Qualifications:

+ Education and Experience: HS/GED and 0 years

+ Ability to type and speak simultaneously while navigating systems during live calls.

+ Comfortable using computers, including email and web browsers.

Preferred Qualifications:

+ Bilingual (English/Spanish) is preferred.

+ Prior experience working in a service or data entry role.

+ Must be dependable, punctual, and maintain a high level of integrity and confidentiality

Must be 18 years of age or older

Why Join Us:

+ We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

+ There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.

+ A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

+ Healthcare (Medical, Dental, Vision)

+ Paid Time Off, Volunteer Time Off, and Holidays

+ Employer-Matched Retirement Plan

+ Employee Stock Purchase Plan

+ Short-Term and Long-Term Disability

+ Infertility Treatment, Adoption and Surrogacy Assistance

+ Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .