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Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

This position supports station performance by ensuring effective staffing, resource planning, and execution of day-to-day operational needs. The Supervisor – Supplier Operations focuses on aligning people, processes, and tools with dynamic flight schedules, real-time conditions, and service priorities. The role bridges forward-looking planning with live shift execution, ensuring frontline and vendor teams remain informed, prepared, and accountable. Through detailed reporting, proactive communication with Resource Planning teams, and oversight of provisioning activities, this role directly contributes to safe, efficient, and well-supported airport operations.

Staffing Forecasting & Pre-Shift Readiness

Manage staffing execution and shift readiness through forecasting and pre-shift planning. Align workforce needs with operational demands by leveraging 3-2-1 forecasting, accounting for variables such as weather, holidays, special events, and irregular operations. Ensure staffing plans are accurate, communicated, and positioned to support smooth operational flow.

Lead Real-Time Operational Execution & Accountability

Lead live shift execution by monitoring staffing deployment and adjusting dynamically for STAR flights, demand peaks, and operational valleys. Oversee shift banks, manage workforce adjustments, and hold teams accountable for meeting coverage expectations. Ensure operational consistency and responsiveness to evolving conditions.

Reporting & Vendor/Resource Planning Alignment

Coordinate regular reporting with Resource Planning (RP) teams and Business Partners to evaluate staffing expectations and performance. Provide insights on team sizes, cadence, coverage quality, and emerging risks. Contribute to the development of solutions that improve alignment between planned and actual execution.

Operational Tracking & Documentation

Track and document operational inputs, activities, and outcomes in real time. Maintain shift reports and monitor key operational levers, including MANDO, overtime, auto-assignment, callbacks, and chat escalations. Provide timely escalation to leadership and support Hot Shot team interventions when service or staffing issues arise.

Provisioning, Supplies & Systems Integration

Oversee provisioning activities to ensure totes, kits, supplies, and operational tools are delivered, stocked, and aligned with flight and service requirements. Coordinate C3 system integration efforts to improve visibility and accountability for resource usage. Ensure that provisioning processes support both proactive planning and real-time operational responsiveness.

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor's degree or 4 years of relevant work experience

+ Minimum of 1 years of experience in Airport Operations or related background

+ Experience in project management initiatives and working cross divisionally

+ Previous experience in a leadership role such as a team lead, service director or supervisor position

+ Excellent communication skills, including written and verbal

+ Outstanding interpersonal skills

+ Ability to work with leaders to communicate observations and areas of improvement

+ Able to lead with empathy and understanding of operational environment

+ Strong knowledge and working experience of Microsoft Office Suite

+ Use of cellular technology & laptop

What will help you propel from the pack (Preferred Qualifications):

+ Bachelor's degree

+ Communications

+ Finance

+ Supply chain

+ Business

+ Management aviation experience with an emphasis on staff planning and management and station operations.

+ Project management

+ Experience working with Business Partners who perform functions for United

The base pay range for this role is $64,885.00 to $84,514.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.